Public Service Eligibility Specialist — Help Families Thrive

Family and Children Services, Division of; United States; On-site; USD 28,000 - 34,000; Full time

Job summary

Georgia Department of Human Services, Division of Family & Children Services (DFCS) seeks an Eligibility Associate for the Office Independence in Oconee County, GA. You will manage general office duties, assist clients and partners, route calls, and ensure accurate eligibility processing using OFI systems.

The role emphasizes customer service, confidentiality, and proficiency with Microsoft Office. Salary is fixed, with comprehensive benefits and telework options depending on position.

Qualifications

• High school diploma or GED and (1) year of related customer contact/interaction experience.
• Six months of related experience may be considered in some postings; however, this role lists broader requirements.

Responsibilities

• Performs general office management duties, including keyboarding, filing, and handling correspondence.
• Provides and coordinates services to clients, families, and partners visiting the office.
• Receives and routes telephone communications as required for the county office.
• Uses Microsoft Office Suite and standard software in daily work assignments.
• Maintains confidential records and supports routine client processing.
• Screens and registers applications for OFI Eligibility programs.

Skills

Customer service

Communication

Interpersonal skills

Active listening

Education

High school diploma or GED

Tools

Microsoft Office

Document Imaging

Job description

Georgia Department of Human Services, Division of Family & Children Services (DFCS) seeks an Eligibility Associate for the Office Independence in Oconee County, GA. You will manage general office duties, assist clients and partners, route calls, and ensure accurate eligibility processing using OFI systems.

The role emphasizes customer service, confidentiality, and proficiency with Microsoft Office. Salary is fixed, with comprehensive benefits and telework options depending on position.