Eligibility Specialist – Public Service (Remote Options)

Choosecolumbusga; Georgia; Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Telework options

401(k) & 457 plan

13 paid holidays

Vacation & sick leave

Medical, dental, vision insurance

Life insurance

Employee discounts

Job summary

The Georgia Department of Human Services is hiring an Eligibility Associate for District 4. This role supports OFI operations, assisting clients with eligibility applications, documentation, and case processing while working under a supervisor.

We offer a robust benefits package, telework opportunities depending upon the position, and a clear path for career development within state government. This is a public service role focused on helping Georgia's families.

Qualifications

• High school diploma or GED AND (1) one year of related experience which involved customer contact/interaction.
• High school diploma/GED and six (6) months of related customer contact/interaction experience.

Responsibilities

• Performs general office management duties, including keyboarding, filing, generating, and managing correspondence.
• Provides / coordinates services to clients, families and partners that call or visit the local office.
• Receives and routes telephone communications as required for the county office.
• Provides follow-up and /or customer service to resolve any issues.
• Screens and registers applications for all OFI Eligibility programs offered as required.
• Routinely uses electronic application, Document Imaging, and eligibility systems.

Skills

Customer service

Communication

Office administration

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Georgia Department of Human Services is hiring an Eligibility Associate for District 4. This role supports OFI operations, assisting clients with eligibility applications, documentation, and case processing while working under a supervisor.

We offer a robust benefits package, telework opportunities depending upon the position, and a clear path for career development within state government. This is a public service role focused on helping Georgia's families.