Eligibility Specialist — Public Service (Telework Options)

State of Georgia; Northern (KY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Telework opportunities

Robust benefits package

Job summary

The State of Georgia is seeking an Eligibility Associate for Fulton & DeKalb Counties to support DFCS/OFI and assess eligibility for various programs. The role reports to an OFI Supervisor and offers telework opportunities depending on the position.

Responsibilities include office duties, customer service, and processing applications while maintaining confidentiality and utilizing standard software and eligibility systems. DHS emphasizes equal opportunity employment and robust benefits.

Qualifications

• High school diploma or GED is required.
• Six months of related customer contact experience required.
• Proficiency with Microsoft Office Suite is expected.

Responsibilities

• Performs general office duties such as keyboarding, filing, and handling correspondence.
• Provides services to clients, families, and partners visiting the local office.
• Handles telephone communications and routing as needed.
• Provides follow-up and customer service to resolve issues.
• Screens and registers applications for OFI Eligibility programs.
• Maintains confidential records and uses electronic applications and eligibility systems.

Skills

Customer service

Office administration

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The State of Georgia is seeking an Eligibility Associate for Fulton & DeKalb Counties to support DFCS/OFI and assess eligibility for various programs. The role reports to an OFI Supervisor and offers telework opportunities depending on the position.

Responsibilities include office duties, customer service, and processing applications while maintaining confidentiality and utilizing standard software and eligibility systems. DHS emphasizes equal opportunity employment and robust benefits.