Public Service Call Center Specialist

Talentify; Little Rock (AR); On-site; USD 36,000 - 53,000; Full time

Job summary

The Arkansas Department of Finance and Administration is seeking a Call Center Specialist to serve as the frontline representative for the state’s contact center. You will assist the public with inquiries, guide applications, and provide information on state programs, regulations, and resources.

This role requires exceptional communication, problem-solving, and data-handling skills, with a focus on accuracy and confidentiality while navigating state databases to deliver timely responses.

Qualifications

• At least one year of experience in customer service, call center operations, or public service.
• Strong communication skills and multitasking abilities.
• Ability to navigate state databases and protect sensitive information.

Responsibilities

• Respond to calls, emails, and online inquiries regarding state services and eligibility.
• Assist callers in completing applications and verifying information.
• Escalate complex issues to the appropriate department or supervisor.
• Input, retrieve, and verify data in CRM and state databases.
• Maintain detailed records for reporting and follow-up.

Skills

Call center software

CRM systems

Typing/data entry

Verbal communication

Written communication

Active listening

Tools

State databases

Job description

The Arkansas Department of Finance and Administration is seeking a Call Center Specialist to serve as the frontline representative for the state’s contact center. You will assist the public with inquiries, guide applications, and provide information on state programs, regulations, and resources.

This role requires exceptional communication, problem-solving, and data-handling skills, with a focus on accuracy and confidentiality while navigating state databases to deliver timely responses.