State Services Call Center Specialist

State of Arkansas; Little Rock (AR); On-site; USD 36,000 - 53,000; Full time

Job summary

The Call Center Specialist serves as a frontline representative for the State of Arkansas Department of Finance and Administration's contact center, assisting the public with inquiries, processing service requests, and providing information on state programs, regulations, and resources.

This role requires exceptional communication skills, problem‑solving abilities, and a commitment to delivering outstanding customer service.

Qualifications

• At least one year of experience in customer service, call center operations, or public service.
• Excellent verbal and written communication skills.
• Ability to handle confidential information and adhere to policies.

Responsibilities

• Respond to calls, emails, and online inquiries regarding state services and eligibility.
• Assist callers with applications, verify information, and submit documents.
• Input and retrieve data in state databases; maintain accurate records.
• Escalate complex issues to the appropriate department or supervisor.

Skills

Call center software

CRM systems

State databases

Typing

Data entry

Troubleshooting

Verbal communication

Written communication

Active listening

Empathy

Time management

Multitasking

Tools

CRM software

State databases

Call center software

Job description

The Call Center Specialist serves as a frontline representative for the State of Arkansas Department of Finance and Administration's contact center, assisting the public with inquiries, processing service requests, and providing information on state programs, regulations, and resources.

This role requires exceptional communication skills, problem‑solving abilities, and a commitment to delivering outstanding customer service.