Taxpayer Support Specialist: Help Citizens with Taxes

Talentify; Arkansas; On-site; USD 39,000 - 58,000; Full time

Job summary

The Arkansas Department of Finance and Administration is seeking a Customer Service Specialist to provide accurate tax and child support information to taxpayers and the public. This role handles in-person, phone, email, and other channels with a focus on quality service and regulatory compliance.

Responsibilities include assisting with forms, explaining filing and payment options, recording interactions, and coordinating with other departments to resolve complex cases while maintaining

Qualifications

• Provide high-quality customer service to taxpayers and customers.
• Explain tax laws, payment processes, and child support services.
• Record and document customer interactions accurately in department systems.

Responsibilities

• Respond to taxpayer inquiries and explain tax laws and payment processes.
• Assist with completion of tax and other forms and explain filing procedures.
• Answer questions on individual and business tax filings, refunds, penalties, and payments.
• Help resolve overdue payments and discrepancies with guidance and information.
• Assist child support customers with case issues and forms completion.
• Record interactions and actions taken to resolve issues in systems.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Attention to detail

Discretion/confidentiality

Education

High school diploma

Job description

The Arkansas Department of Finance and Administration is seeking a Customer Service Specialist to provide accurate tax and child support information to taxpayers and the public. This role handles in-person, phone, email, and other channels with a focus on quality service and regulatory compliance.

Responsibilities include assisting with forms, explaining filing and payment options, recording interactions, and coordinating with other departments to resolve complex cases while maintaining