Public Service Call Center Associate

State of careers Rhode Island; City of Syracuse (NY); On-site; USD 49,000 - 53,000; Full time

Job summary

State of Rhode Island's Department of Human Services seeks a Customer Support Specialist I to manage the central telephone console, greet visitors, and route inquiries. You will provide information on benefits programs and services to Rhode Islanders, handling clerical tasks and referrals with accuracy.

The role requires strong communication, data entry skills, and the ability to follow instructions while delivering cheerful, prompt service in a DHS call center environment.

Qualifications

• Working knowledge of government services and programs.
• Ability to operate a telephone switchboard or control console.
• Ability to follow written and oral instructions; communicate clearly with customers and coworkers.

Responsibilities

• Operate a central DHS telephone control console or similar device.
• Answer the telephone and forward instructions as required.
• Greet customers, determine needs, and refer them to the appropriate contact person.
• Provide information regarding benefits programs and services for Rhode Islanders.
• Maintain leaflet racks and disseminate printed literature and correspondence.

Skills

Telephone switchboard

Customer service

Communication

Typing/data entry

Clerical tasks

Government programs knowledge

Education

High school diploma

Clerical/technical courses

Tools

Word processing software

Telephone console hardware

Job description

State of Rhode Island's Department of Human Services seeks a Customer Support Specialist I to manage the central telephone console, greet visitors, and route inquiries. You will provide information on benefits programs and services to Rhode Islanders, handling clerical tasks and referrals with accuracy.

The role requires strong communication, data entry skills, and the ability to follow instructions while delivering cheerful, prompt service in a DHS call center environment.