Client Services Specialist - Social Services

DelDOT; Newark (DE); On-site; USD 42,000 - 56,000; Full time

Job summary

DHSS seeks a Social Service Technician to be the frontline contact in the facility, assisting clients and educating them on benefits offered. You will greet visitors, manage correspondence, and schedule appointments for DSS staff, ensuring timely service.

Responsibilities include processing forms, distributing information, and directing clients to appropriate resources. You will also monitor logs and maintain records while handling inquiries with professionalism.

Qualifications

• Six months experience in document processing including reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures.
• Six months experience in record keeping.
• Knowledge of health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
• Knowledge of using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Responsibilities

• Distributes program benefits/resources to eligible clients.
• Distributes forms, brochures, fact sheets and other related information.
• Completes or assist clients in completing preliminary information and reviews forms for completeness.
• Provides routine information regarding programs.
• Writes and mails letters. Keeps records, submits required reports, completes or types routine forms or letters, addresses.
• Gathers routine information according to a standard format for use in determining eligibility of benefits.
• Conducts follow up activities on clients as assigned.
• Refers clients/cases to appropriate agency for additional resources.
• May prepare and submit source documents on case/client activity for data entry in accordance with established policies and procedures and may input data into an automated client information system.
• Receives and records applicant, recipient or vendor complaints concerning reception area problems, solves routine problems, or refers to appropriate worker.
• Arranges or reminds clients of interviews or related appointments, follows up to determine client's reason if appointment is not kept, and reschedules if necessary and may visit clients and/or ensure clients receive adequate transportation.

Skills

Document processing

Record keeping

Health or human services knowledge

Automated information system usage

Tools

Automated information system

Job description

DHSS seeks a Social Service Technician to be the frontline contact in the facility, assisting clients and educating them on benefits offered. You will greet visitors, manage correspondence, and schedule appointments for DSS staff, ensuring timely service.

Responsibilities include processing forms, distributing information, and directing clients to appropriate resources. You will also monitor logs and maintain records while handling inquiries with professionalism.