Clerical & Customer Service Specialist

RI Council 94; Pawtucket (RI); On-site; USD 47,000 - 51,000; Full time

Job summary

State of Rhode Island Department of Human Services is seeking a Customer Service Aide in Pawtucket to perform clerical and front-line duties in the eligibility system. The role involves greeting customers, registering them, verifying data, and handling documents for various programs.

Typical workweek is Monday to Friday, 8:30am–4:00pm, totaling 35 hours. Applicants must have a high school diploma or GED and preferred clerical experience; familiarity with Word and Excel is required.

Qualifications

• Education: Graduation from high school or high school equivalent (GED).
• Experience: Employment in a position involving simple routine repetitive clerical work.
• Proficiency with Microsoft Word and Excel and basic computer skills.

Responsibilities

• Greet and register customers into the eligibility system.
• Verify and update non-financial data in the eligibility system.
• Assist in receiving, sorting, scanning and filing documents for cases.
• Answer phones and direct callers to appropriate staff.
• Perform receptionist duties and guide the public to self-service portals.

Skills

Office practices

Attention to detail

Microsoft Word

Excel

Multi-monitor setup

Education

High school diploma or GED

Tools

None

Job description

State of Rhode Island Department of Human Services is seeking a Customer Service Aide in Pawtucket to perform clerical and front-line duties in the eligibility system. The role involves greeting customers, registering them, verifying data, and handling documents for various programs.

Typical workweek is Monday to Friday, 8:30am–4:00pm, totaling 35 hours. Applicants must have a high school diploma or GED and preferred clerical experience; familiarity with Word and Excel is required.