Call Center Customer Support Specialist I

RI Council 94; Providence (RI); On-site; USD 49,000 - 53,000; Full time

Job summary

The State of Rhode Island's Department of Human Services is hiring a Customer Support Specialist I to operate the call center console and greet DHS customers at first contact. You will provide information on benefits programs and services and forward inquiries to the appropriate contacts.

Working hours are Monday–Friday, 8:30 am–4:00 pm, with a focus on accurate clerical support and cheerful customer service in a central phone environment.

Qualifications

• Experience in customer service handling public inquiries.
• Familiarity with telephone console or switchboard operation.
• Ability to follow written and oral instructions clearly and accurately.
• Ability to type with reasonable speed and accuracy.

Responsibilities

• Operate the central DHS telephone console and act as receptionist.
• Greet customers, determine needs, and refer to appropriate contacts.
• Provide information about Rhode Island benefits programs and services.

Skills

Customer service

Telephone switchboard

Clear communication

Typing

Education

High school diploma or equivalent

Job description

The State of Rhode Island's Department of Human Services is hiring a Customer Support Specialist I to operate the call center console and greet DHS customers at first contact. You will provide information on benefits programs and services and forward inquiries to the appropriate contacts.

Working hours are Monday–Friday, 8:30 am–4:00 pm, with a focus on accurate clerical support and cheerful customer service in a central phone environment.