Public Service Administrative Specialist

Frederick Town Of Colorado; Frederick (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Town of Frederick is seeking an Administrative Assistant to provide a welcoming, front-facing customer service presence at the Municipal Service Center and support across Town operations. The role partners with the Administrative Services Manager to handle administrative coordination, records, and program support in a public-facing environment.

The ideal candidate is organized, adaptable, and able to manage competing priorities with strong communication, attention to detail, and sound judgment.

Qualifications

• Experience in public-facing administrative roles.
• Active listening and problem-resolution skills.
• Strong attention to detail and sound judgment.

Responsibilities

• Provide a welcoming front-facing presence at the Municipal Service Center for residents, businesses, contractors, visitors, and Town staff.
• Listen, understand customer needs, communicate clearly, and ensure people feel heard and supported.
• De-escalate challenging interactions and determine when to escalate to the appropriate staff.
• Research information, respond to routine inquiries, and connect customers with the right Town resource.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Job description

Town of Frederick is seeking an Administrative Assistant to provide a welcoming, front-facing customer service presence at the Municipal Service Center and support across Town operations. The role partners with the Administrative Services Manager to handle administrative coordination, records, and program support in a public-facing environment.

The ideal candidate is organized, adaptable, and able to manage competing priorities with strong communication, attention to detail, and sound judgment.