Account Clerk - General

County-of-Frederick,-Va; Winchester (VA); On-site; USD 32,000 - 46,000; Full time

Job summary

Frederick County Virginia Government is seeking a General Clerk to support the Commissioner of the Revenue’s Office and related divisions. The role involves front-desk customer service, mail processing, and assisting with forms, scanning, and barcode labeling.

The ideal candidate has a high school diploma or GED and prior office or customer service experience. AS400 experience is preferred, with a performance-driven environment and standard county benefits.

Qualifications

• Must have a high school diploma or GED.
• Prior office experience or customer service experience is preferred.
• Prior experience with AS400 is preferred.

Responsibilities

• Greet members of the public upon arrival, identify needs and direct to appropriate staff.
• Collect, sort, and process all incoming and outgoing mail for the Commissioner of the Revenue’s Office.
• Assist with preparing and completing mass mailings, including machine- or hand-stuffing envelopes.
• Answer incoming calls, provide information as needed, and transfer to correct staff or department.
• Monitor the Commissioner of the Revenue and Business Division voicemail systems daily, responding or forwarding messages as needed.
• Support the Business Division by assisting applicants with general inquiries, required forms, step-by-step process guidance, and filing or renewal requirements.
• Assist the Personal Property Division by helping residents and taxpayers with information requests, account updates, and filing submissions.
• Assist all divisions with generating barcode labels, affixing them to documents, and scanning materials into the document management system.
• Monitor office supply levels, process staff supply requests, and order and receive office supplies.

Skills

Customer service

Attention to detail

Professional telephone etiquette

Confidentiality

Problem solving

Education

High school diploma or GED

Tools

AS400

Microsoft Office

Job description

Join our team and play a vital role in supporting the daily operations of the Commissioner's Office! The Account Clerk performs a variety of skilled administrative and office support duties essential to the office's efficient operation. The successful candidate will assist with a wide range of responsibilities, interact with the public, and help deliver excellent customer service.

As a General Clerk, you will:

• Greet members of the public (taxpayers, visitors, and other County personnel) upon arrival, identify their needs, and provide assistance or direct them to the appropriate staff member.
• Collect, sort, and process all incoming and outgoing mail for the Commissioner of the Revenue’s Office.
• Assist with preparing and completing mass mailings, including machine- or hand-stuffing envelopes.
• Answer incoming calls, provide information as needed, and transfer calls to the correct staff or department.
• Monitor the Commissioner of the Revenue and Business Division voicemail systems daily, responding to or forwarding messages as needed.
• Support the Business Division by assisting applicants with general inquiries, required forms, step‑by‑step process guidance, and filing or renewal requirements.
• Assist the Personal Property Division by helping residents and taxpayers with information requests, account updates, and filing submissions.
• Assist all divisions with generating barcode labels, affixing them to documents, and scanning materials into the document management system.
• Monitor office supply levels, process staff supply requests, and order and receive office supplies.

• Must have a high school diploma or GED.
• Prior office experience or customer service experience is preferred.
• Prior experience with AS400 is preferred.

Other Knowledge, Skills, and Abilities:

• Strong computer skills (AS400 preferred), math skills, and ability to use standard office equipment.
• Excellent customer service skills, including professional telephone etiquette.
• Ability to maintain confidentiality at all times.
• Strong problem‑solving skills with attention to accuracy and detail.

Physical Demands:

Requires moderate physical effort, including walking, sitting for extended periods, stooping, kneeling, bending, reaching, and gripping. May occasionally lift or handle materials weighing up to 20 pounds. Position may require walking to the Downtown Mall Post Office to collect or send mail.

Environmental Conditions:

Work is performed in a temperature‑controlled office environment, with occasional travel on foot to the U.S. Post Office, and is not subject to adverse environmental conditions.

To learn more about Frederick County, Virginia employee benefits, please visit the following webpage: https://www.fcva.us/departments/human-resources/employee-benefits

All positions are subject to a criminal background check for any convictions that relate to the job duties and responsibilities. Frederick County Virginia Government is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The County’s EEO Utilization Report is available at www.fcva.us/jobs