Public Sector Program Manager — Customer Success Leader

Appian Corporation; McLean (VA); On-site; USD 150,000 - 300,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision plans

Life and disability insurance

Wellness programs

Tuition reimbursement

Employee Stock Purchase Program

Job summary

Appian seeks a strategic, high-impact Program Manager to architect and lead enterprise-wide initiatives that elevate the Public Sector customer experience. This role is based at Appian's HQ in McLean, VA, with in-office collaboration as a core culture.

You will design and execute programs that accelerate onboarding, drive adoption, and secure renewals for government clients. The ideal candidate blends customer advocacy with deep program leadership, delivering complex projects through 50+

Qualifications

• Bachelor’s degree in a relevant field.
• Minimum 10+ years of program management in government or federal modernization.
• Experience managing programs with 50+ resources and $13M+ annual services revenue.
• US citizenship with ability to obtain a US government clearance.
• Willingness to travel to client locations.

Responsibilities

• Design, implement, and optimize customer success programs for the US Army.
• Lead large cross-functional initiatives from initiation to completion.
• Develop and manage a strategic roadmap of customer success initiatives.
• Establish and report KPIs for customer success programs.
• Collaborate with Sales, Product, Marketing, and Support.

Skills

Program management

Agile methodologies

Stakeholder management

Analytical skills

Communication skills

Customer success strategy

Education

Bachelor’s degree in a relevant field

Tools

Appian

Salesforce

ServiceNow

Palantir

Job description

Appian seeks a strategic, high-impact Program Manager to architect and lead enterprise-wide initiatives that elevate the Public Sector customer experience. This role is based at Appian's HQ in McLean, VA, with in-office collaboration as a core culture.

You will design and execute programs that accelerate onboarding, drive adoption, and secure renewals for government clients. The ideal candidate blends customer advocacy with deep program leadership, delivering complex projects through 50+