Strategic Enterprise Platform Lead — Public Sector

Appian; McLean (VA); On-site; USD 125,000 - 250,000; Full time

Benefits offered by this job

401(k) plan with company match

Paid parental leave

Life insurance

Job summary

Appian seeks an Enterprise Platform Strategist (Customer Success Manager) to empower organizations to transform their work with Appian’s platform, AI, and automation. You’ll understand customer goals, build strategic plans, and drive value with stakeholders at all levels from McLean HQ.

You will guide adoption, manage risks, and partner with teams to expand Appian’s footprint, while traveling ~25% to engage customers and deliver measurable outcomes.

Qualifications

• Bachelor’s degree in a technical field.
• 10+ years of combined experience in technology or technical consulting.
• Trusted advisor with ability to drive measurable business value.
• Understanding of enterprise platforms and how to solve business problems.
• Excellent consulting, communication, and presentation skills with executive and technical audiences.
• Strong organization and project management with close attention to detail.
• Experience with agile software development practices.
• Expected travel averages around 25%.

Responsibilities

• Uncover and shape each customer’s business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders.
• Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
• Establish yourself as a strategic partner and trusted advisor by aligning Appian’s capabilities to customers’ evolving business strategies.
• Identify opportunities to expand Appian’s footprint and articulate clear, data-backed business value cases for additional investment.
• Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
• Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
• Build deep expertise in Appian’s products, implementation methodology, and best practices to guide customers effectively.
• Recommend process improvements and technology solutions, including AI, that drive efficiency and business value.
• Communicate confidently across technical teams, business stakeholders, and C-level executives.
• Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices.

Skills

Trusted advisor

Executive communication

Project management

Agile practices

Enterprise platforms

Stakeholder management

Education

Bachelor’s degree in a technical field

Tools

SaaS/PaaS deployment

Job description

Appian seeks an Enterprise Platform Strategist (Customer Success Manager) to empower organizations to transform their work with Appian’s platform, AI, and automation. You’ll understand customer goals, build strategic plans, and drive value with stakeholders at all levels from McLean HQ.

You will guide adoption, manage risks, and partner with teams to expand Appian’s footprint, while traveling ~25% to engage customers and deliver measurable outcomes.