Public Sector Customer Success Strategist

Socket.dev; Atlanta (GA); On-site; USD 125,000 - 250,000; Full time

Benefits offered by this job

401(k) plan with company match

Paid parental leave

Medical, dental, and vision plans

Job summary

Appian is seeking a Customer Success Manager to empower organizations to transform their work using Appian’s platform, AI, and automation. You’ll understand customers’ goals, cultivate executive-level relationships, and guide cross-functional teams to deliver measurable outcomes and growth.

You will lead adoption, align capabilities to evolving business strategies, and drive value across enterprise deployments, with travel up to ~25% and a comprehensive benefits package.

Qualifications

• Bachelor’s degree, ideally in a technical field.
• 10+ years of combined experience in technology or technical consulting.
• Proven ability to act as a trusted advisor and drive measurable business value for customers.
• Excellent consulting, communication, and presentation skills with executive and technical audiences.
• Experience with agile software development practices.
• Expected travel averages around 25%.

Responsibilities

• Uncover and shape each customer’s business goals, translating them into prioritized, actionable plans and driving execution with stakeholders.
• Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
• Establish yourself as a strategic partner and trusted advisor by aligning Appian’s capabilities to customers’ evolving business strategies.
• Identify opportunities to expand Appian’s footprint and articulate clear, data-backed business value cases for additional investment.
• Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
• Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
• Build deep expertise in Appian’s products, implementation methodology, and best practices to guide customers effectively.
• Recommend process improvements and technology solutions, including AI, that drive efficiency and business value.
• Communicate confidently across technical teams, business stakeholders, and C-level executives.
• Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices.

Skills

Trusted advisor

Executive communication

Agile practices

Project management

Stakeholder management

Travel

Education

Bachelor's degree

Job description

Appian is seeking a Customer Success Manager to empower organizations to transform their work using Appian’s platform, AI, and automation. You’ll understand customers’ goals, cultivate executive-level relationships, and guide cross-functional teams to deliver measurable outcomes and growth.

You will lead adoption, align capabilities to evolving business strategies, and drive value across enterprise deployments, with travel up to ~25% and a comprehensive benefits package.