Public Sector Field Engineer for AI Data Pipelines

Scale AI; Washington (District of Columbia); On-site; USD 110,000 - 160,000; Full time

Job summary

Scale AI is seeking a Field Engineer to collaborate with federal public sector customers, building production-grade data pipelines and tools. You will work with Product, Engineering, and Operations to understand each customer’s use cases and deliver practical solutions.

The role blends customer delivery with product and engineering, requiring a generalist software background, problem solving, and cross-functional collaboration. An active TS/SCI clearance is required.

Qualifications

• Experience as a customer-facing engineer or in a similar hybrid role.
• Hands-on technical experience working with clients in a pre- or post-sales capacity.
• Development experience with Python, JavaScript, or other modern languages.
• A strong engineering background, ideally in computer science, mathematics, or another quantitative field.
• Strong project management and interpersonal skills.
• The ability to present credibly to both executives and front-line engineers.
• Comfort communicating across internal and external teams.
• Intellectual curiosity, empathy, and the ability to move quickly.
• Active TS/SCI clearance is required.

Responsibilities

• Build end-to-end data integrations that sync customer data to and from Scale’s platform.
• Work with customers’ engineering teams to optimize data pipelines, including API endpoint design and input/output schemas.
• Design and maintain playbooks, internal tools, documentation, and SDKs for long-term success.
• Partner with engineers and Operations to resolve blockers, debug delivery issues, and own escalations.
• Own the customer’s technical experience throughout their time with Scale.
• Collaborate with Account Executives and Product Managers on feature requests.
• Develop expertise in large language models, 2D image annotation, and API integrations.
• Represent Scale and engage with customers at major events.

Skills

Customer-facing

Python

JavaScript

Project management

Communication

Education

CS/Math background

Tools

Kubernetes

Helm charts

Ansible

Job description

Scale AI is seeking a Field Engineer to collaborate with federal public sector customers, building production-grade data pipelines and tools. You will work with Product, Engineering, and Operations to understand each customer’s use cases and deliver practical solutions.

The role blends customer delivery with product and engineering, requiring a generalist software background, problem solving, and cross-functional collaboration. An active TS/SCI clearance is required.