Field Engineer - Federal AI, TS/SCI Cleared

Scale AI, Inc.; Columbia Township (MO); On-site; USD 150,400 - 188,000; Full time

Benefits offered by this job

Health benefits

PTO

Commuter stipend

Learning stipend

Equity

Job summary

Scale AI, Inc. is seeking a Field Engineer to work with federal AI projects and public sector customers, building production-grade data pipelines and documentation. You will collaborate with Product, Engineering, and Operations to understand customer use cases and deliver practical, scalable solutions.

The role blends customer delivery, product, and engineering. Ideal candidates are generalist software engineers who enjoy client interaction, solving ambiguous problems, and working with

Qualifications

• Experience as a customer-facing engineer or in a similar hybrid role.
• Hands-on technical experience working with clients in a pre- or post-sales capacity
• A strong engineering background, ideally in computer science, mathematics, or another quantitative field
• Strong project management and interpersonal skills
• The ability to present credibly to both executives and front-line engineers
• Comfort communicating across internal and external teams
• Intellectual curiosity, empathy, and the ability to move quickly

Responsibilities

• Build end-to-end data integrations that sync customer data to and from Scale's platform.
• Work with customers' engineering teams to optimize data pipelines, including input on API endpoint design and input/output schemas.
• Design and maintain playbooks, internal tools, documentation, and SDKs that set customers up for long-term success
• Partner with engineers and Operations to resolve technical blockers, debug delivery issues, and own technical escalations from customers
• Own the customer's technical experience throughout their time with Scale
• Work with Account Executives and Product Managers to identify customer-specific feature requests
• Develop expertise in large language models, 2D image annotation, and API integrations
• Represent Scale and engage with customers at major events

Skills

Customer-facing

Client communication

Problem solving

Project management

Engineering background

Interpersonal skills

Education

Bachelor's in CS/Math or related

Tools

Kubernetes

Helm charts

Ansible

CI/CD

Job description

Scale AI, Inc. is seeking a Field Engineer to work with federal AI projects and public sector customers, building production-grade data pipelines and documentation. You will collaborate with Product, Engineering, and Operations to understand customer use cases and deliver practical, scalable solutions.

The role blends customer delivery, product, and engineering. Ideal candidates are generalist software engineers who enjoy client interaction, solving ambiguous problems, and working with