Public Sector Executive Technical Success Lead

Remote Genie; Northern (KY); Hybrid; USD 160,000 - 220,000; Full time

Benefits offered by this job

RSUs

ESPP

Flexible time off

Paid holidays and paid sick time

Parental leave

Health, dental, and vision coverage

401(k) with company match

Home office allowance

Job summary

SentinelOne in the United States is seeking a Sr. Staff Technical Success Executive for the Public Sector to lead executive engagements, guide complex customer recoveries, and protect strategic accounts.

You will partner with Product, Engineering, and Sales to remove blockers, drive value realization, and ensure renewal and expansion. A deep cybersecurity background and proven executive leadership are essential for success.

Qualifications

• 10+ years in enterprise customer-facing roles.
• Proven experience leading executive engagements.
• Experience guiding customers through major incidents or escalations.
• Executive presence with Fortune 500 leaders.
• Deep cybersecurity expertise across platforms and architectures.

Responsibilities

• Become the primary executive partner for strategically significant engagements.
• Own executive recovery and success plans with milestones and value realization goals.
• Lead complex technical recoveries and executive escalations.
• Coordinate cross-functional teams to remove blockers and accelerate recovery.
• Drive measurable business outcomes and renewal/expansion opportunities.
• Engage with Product, Engineering, Support, and Sales to align strategy and execution.
• Provide executive-level guidance translating engineering issues into business impact.

Skills

Enterprise Customer Success

Technical Account Management

Professional Services

Solutions Architecture

Executive Leadership

Cybersecurity Expertise

Job description

SentinelOne in the United States is seeking a Sr. Staff Technical Success Executive for the Public Sector to lead executive engagements, guide complex customer recoveries, and protect strategic accounts.

You will partner with Product, Engineering, and Sales to remove blockers, drive value realization, and ensure renewal and expansion. A deep cybersecurity background and proven executive leadership are essential for success.