Executive Technical Success Leader for Strategic Accounts

SentinelOne; United States; Remote; USD 150,000 - 230,000; Full time

Job summary

SentinelOne seeks a Sr. Staff Technical Success Executive to act as the primary executive partner for strategically significant customer engagements, guiding complex recoveries and ensuring value realization across SentinelOne deployments.

The role requires executive relationship management, deep cybersecurity technical acumen, and the ability to coordinate with Product, Engineering, and Support to drive outcomes for top-tier customers.

Qualifications

• Executive relationship management with security executives.
• Strong cybersecurity technical acumen to diagnose complex problems.
• Ability to lead cross-functional teams and strategize with product/engineering.
• Experience aligning technical solutions with business outcomes.

Responsibilities

• Become the primary executive partner for strategically significant customer engagements.
• Assume executive ownership of customer situations identified through escalation programs.
• Lead the engagement strategy and coordinate cross-functional teams to drive successful resolutions.
• Develop and own Recovery and Success Plans with milestones and value realization objectives.
• Drive technical recovery efforts for complex customer situations, including outages and deployment challenges.
• Coordinate with Product, Engineering, Support, and Architecture to remove blockers and accelerate recovery.

Skills

Executive relationship management

Cybersecurity technical acumen

Cross-functional leadership

Commercial strategy

Job description

SentinelOne seeks a Sr. Staff Technical Success Executive to act as the primary executive partner for strategically significant customer engagements, guiding complex recoveries and ensuring value realization across SentinelOne deployments.

The role requires executive relationship management, deep cybersecurity technical acumen, and the ability to coordinate with Product, Engineering, and Support to drive outcomes for top-tier customers.