Sr. Staff Technical Success Executive

SentinelOne; United States; Remote; USD 150,000 - 230,000; Full time

Job summary

SentinelOne seeks a Sr. Staff Technical Success Executive to act as the primary executive partner for strategically significant customer engagements, guiding complex recoveries and ensuring value realization across SentinelOne deployments.

The role requires executive relationship management, deep cybersecurity technical acumen, and the ability to coordinate with Product, Engineering, and Support to drive outcomes for top-tier customers.

Qualifications

• Executive relationship management with security executives.
• Strong cybersecurity technical acumen to diagnose complex problems.
• Ability to lead cross-functional teams and strategize with product/engineering.
• Experience aligning technical solutions with business outcomes.

Responsibilities

• Become the primary executive partner for strategically significant customer engagements.
• Assume executive ownership of customer situations identified through escalation programs.
• Lead the engagement strategy and coordinate cross-functional teams to drive successful resolutions.
• Develop and own Recovery and Success Plans with milestones and value realization objectives.
• Drive technical recovery efforts for complex customer situations, including outages and deployment challenges.
• Coordinate with Product, Engineering, Support, and Architecture to remove blockers and accelerate recovery.

Skills

Executive relationship management

Cybersecurity technical acumen

Cross-functional leadership

Commercial strategy

Job description

Our Purpose

At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.

About Us

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.

Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.

What Are We Looking For?

We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.

As a Sr. Staff Technical Success Executive, you will be tasked with serving as SentinelOne’s executive intervention capability for our most strategically significant customer situations, helping our largest customers realize the full value of their SentinelOne investment while leading complex customer recoveries through successful resolution, operating alongside the Early Warning System (EWS), Critical Accounts Program (CAP), and Crisis Management. This role combines executive relationship management, expert cybersecurity technical acumen, cross-functional leadership, and commercial strategy, requiring the technical credibility to diagnose complex problems, challenge assumptions, guide solution strategy, and confidently lead conversations with customer security executives, architects, and SentinelOne Product and Engineering leaders across complex, multi-threaded customer situations including platform outages, product limitations, deployment challenges, architectural decisions, security operations issues, competitive evaluations, and executive escalations. Unlike traditional Customer Success or Technical Account Management roles, Technical Success Executives are deployed only when executive intervention is required, becoming SentinelOne’s primary executive partner for the customer and the executive owner inside SentinelOne, working directly with customer executives while aligning internal teams around a single strategy to maximize customer value and drive successful long-term outcomes.

What Will You Do?

Primary responsibilities include:

• Become the primary executive partner for strategically significant customer engagements, building trusted relationships with CIOs, CISOs, CTOs, executive sponsors, architects, and operational leaders.
• Assume executive ownership of customer situations identified through the Early Warning System, Critical Accounts Program, Crisis Management, executive escalations, or executive leadership.
• Temporarily lead the customer strategy over the existing account team until the engagement reaches a successful resolution, ideally culminating in a successful renewal and transition back to the standard operating model.
• Develop and own Executive Recovery and Success Plans, defining technical milestones, executive engagement plans, commercial strategy, value realization objectives, and exit criteria.
• Lead technical recovery efforts for complex customer situations, including major incidents, product outages, deployment challenges, architecture reviews, competitive technical evaluations, and security operations concerns.
• Rapidly assess complex, multi-threaded technical issues, establish root cause hypotheses, and coordinate Product, Engineering, Support, Technical Account Management, and Professional Services around a unified technical recovery strategy.
• Drive technical value realization by ensuring customers achieve measurable business outcomes from their SentinelOne investment.
• Partner directly with Product Management, Engineering, Technical Support, and Architecture teams to remove technical blockers, prioritize customer‑critical issues, influence solution direction, and accelerate recovery for strategic customer situations.
• Coordinate cross‑