Enterprise Platform Success Architect

Appian; McLean (VA); On-site; USD 125,000 - 250,000; Full time

Benefits offered by this job

401(k)

Parental leave

Tuition reimbursement

Flex time

Job summary

Appian seeks an Enterprise Platform Strategist (Customer Success Manager) to empower enterprises to transform work using Appian’s platform with AI, robotic automation, and Data Fabric. You will become a trusted advisor, understanding customers' business goals and aligning Appian capabilities to drive measurable outcomes.

You will lead adoption, build joint roadmaps, manage risks, and collaborate with partners. The role is based at our McLean, VA HQ with ~25% travel and in-person collaboration.

Qualifications

• Bachelor's degree required.
• 10+ years of combined experience in technology or technical consulting.
• Excellent consulting, communication, and presentation skills with executive and technical audiences.
• Strong organization and project management skills with close attention to detail.
• Experience with agile software development practices.
• Expected travel averages around 25%, with higher travel demands during select months.

Responsibilities

• Uncover and shape each customer's business goals, translating them into prioritized, actionable plans and driving execution in close partnership with stakeholders.
• Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
• Establish yourself as a strategic partner and trusted advisor by aligning Appian's capabilities to customers' evolving business strategies.
• Identify opportunities to expand Appian's footprint and articulate clear, data-backed business value cases for additional investment.
• Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
• Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
• Build deep expertise in Appian's products, implementation methodology, and best practices to guide customers effectively.
• Recommend process improvements and technology solutions, including AI, that drive efficiency and business value.
• Communicate confidently across technical teams, business stakeholders, and C-level executives.
• Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices.

Education

Bachelor's degree

Job description

Appian seeks an Enterprise Platform Strategist (Customer Success Manager) to empower enterprises to transform work using Appian’s platform with AI, robotic automation, and Data Fabric. You will become a trusted advisor, understanding customers' business goals and aligning Appian capabilities to drive measurable outcomes.

You will lead adoption, build joint roadmaps, manage risks, and collaborate with partners. The role is based at our McLean, VA HQ with ~25% travel and in-person collaboration.