Strategic CSM: Drive Adoption & Growth

Jobfu; McLean (VA); On-site; USD 34,000 - 69,000; Full time

Benefits offered by this job

Health coverage

Employee Assistance Program (EAP)

Life and disability insurance

Employee Stock Purchase Program (ESPP)

Retirement plan

Wellness dollars

Tuition reimbursement

Family-forming benefits

Job summary

Appian, headquartered in McLean, VA, is seeking a Customer Success Manager to join our team. You will act as a strategic advisor, guiding customers across industries to transform their operations using Appian’s platform, AI, robotic automation, and Data Fabric.

In-office collaboration is essential, with 4–5 days per week in McLean to connect with teams and drive outcomes. You will shape goals, drive adoption, and build executive-level relationships, ensuring measurable business value and

Qualifications

• Bachelor’s degree or higher in a technical field is preferred.
• 5+ years of experience in technology consulting, success management, or advisory services.
• Experience as trusted advisor delivering measurable business value to customers.
• Experience implementing, configuring, deploying, or testing enterprise tech solutions (SaaS/PaaS).
• Strong understanding of system integration, data architecture, or enterprise architecture.
• Excellent consulting, communication, and presentation skills with executive and technical audiences.
• Strong organization and project management skills with attention to detail.
• Experience with agile software development practices.
• Willingness to travel up to 25-50%.

Responsibilities

• Uncover and shape each customer’s goals, translate them into prioritized plans, and drive execution with the customer.
• Drive adoption by empowering clients to build and manage Appian applications and solutions.
• Identify opportunities for Appian to reach the client’s business goals and articulate value cases for additional investment.
• Identify and remove barriers to successful adoption and expansion of Appian software.
• Establish yourself as a strategic partner and trusted advisor with key client stakeholders.
• Monitor account health to ensure customer satisfaction and identify opportunities for intervention.

Skills

Automation

Collaboration

Teamwork

Agile

Consulting

Management

Project Management

Agile Software Development

Software Development

Training And Development

Leadership

Talent Acquisition

Reliability

Operations

Education

Bachelor’s degree, ideally in a technical field

Job description

Appian, headquartered in McLean, VA, is seeking a Customer Success Manager to join our team. You will act as a strategic advisor, guiding customers across industries to transform their operations using Appian’s platform, AI, robotic automation, and Data Fabric.

In-office collaboration is essential, with 4–5 days per week in McLean to connect with teams and drive outcomes. You will shape goals, drive adoption, and build executive-level relationships, ensuring measurable business value and