Public Sector Customer Success Lead - Growth & Impact

Citian; Washington (District of Columbia); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

PTO

401(k) company match

Commuter transportation benefit

On-site gym and snacks

Job summary

Citian in Washington, DC is hiring a Customer Success Manager to ensure outstanding service for public sector clients and maximize value from Citian products. You will build lasting relationships, identify upsell opportunities within existing accounts, and collaborate with Sales and Development to translate client feedback into product improvements.

The ideal candidate has 3+ years in customer success within SaaS GovTech, strong communication skills, and willingness to travel regionally and

Qualifications

• 3+ years of Customer Success experience ideally within SaaS GovTech.
• Proven ability to develop and implement risk mitigation strategies and ensure customer retention.
• Strong track record of consistently exceeding customer success metrics and targets.
• Excellent verbal and written communication skills.
• Ability to travel regionally and nationally.

Responsibilities

• Understand our public sector clients’ most important needs and provide an outstanding customer experience while ensuring maximum value from Citian products and services.
• Build lasting relationships with public sector clients and identify upsell opportunities within existing accounts.
• Collaborate with Sales and Development teams to ensure an optimal Citian product experience.
• Take client feedback and translate it into product improvements with cross-functional teams.

Skills

Customer Success

SaaS GovTech

Communication

Travel readiness

Job description

Citian in Washington, DC is hiring a Customer Success Manager to ensure outstanding service for public sector clients and maximize value from Citian products. You will build lasting relationships, identify upsell opportunities within existing accounts, and collaborate with Sales and Development to translate client feedback into product improvements.

The ideal candidate has 3+ years in customer success within SaaS GovTech, strong communication skills, and willingness to travel regionally and