Customer Success Manager

Citian; Washington (District of Columbia); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

PTO

401(k) company match

Commuter transportation benefit

On-site gym and snacks

Job summary

Citian in Washington, DC is hiring a Customer Success Manager to ensure outstanding service for public sector clients and maximize value from Citian products. You will build lasting relationships, identify upsell opportunities within existing accounts, and collaborate with Sales and Development to translate client feedback into product improvements.

The ideal candidate has 3+ years in customer success within SaaS GovTech, strong communication skills, and willingness to travel regionally and

Qualifications

• 3+ years of Customer Success experience ideally within SaaS GovTech.
• Proven ability to develop and implement risk mitigation strategies and ensure customer retention.
• Strong track record of consistently exceeding customer success metrics and targets.
• Excellent verbal and written communication skills.
• Ability to travel regionally and nationally.

Responsibilities

• Understand our public sector clients’ most important needs and provide an outstanding customer experience while ensuring maximum value from Citian products and services.
• Build lasting relationships with public sector clients and identify upsell opportunities within existing accounts.
• Collaborate with Sales and Development teams to ensure an optimal Citian product experience.
• Take client feedback and translate it into product improvements with cross-functional teams.

Skills

Customer Success

SaaS GovTech

Communication

Travel readiness

Job description

Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure systems – roads, rail, transit, bicycle, pedestrian – operate.

Our tech solutions:

• Reduce traffic fatalities
• Enhance pedestrian accessibility
• Empower system operators to save time & money

You’ll work with some of the brightest minds in the software and transportation industries. Our engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. We work with clients across the United States, with global ambitions in the years ahead.

Who You Are:

As a Customer Success Manager at Citian, you will be responsible for understanding our public sector clients’ most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders.

Required Qualifications:

• 3+ years of Customer Success experience ideally within SaaS GovTech
• Proven ability to develop and implement risk mitigation strategies and ensure customer retention.
• Strong track record of consistently exceeding customer success metrics and targets
• Excellent verbal and written communication skills
• Ability to travel to various local and national events as needed. Travel will be regional and national

Preferred Qualifications:

• Venture-backed, start-up experience
• Prior Customer Success experience with public sector clients

Your Citian Advantage:

• Competitive salary and benefits package including medical, dental, and vision insurance and generous PTO.
• 401(k) company match and monthly commuter transportation benefit
• On-site gym and free snacks in the office
• High-growth potential and opportunities for advancement within a fast growing, venture-backed SaaS startup!

Let’s build smarter cities together! Learn more about Citian here: www.citian.co

Citian is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities