Strategic Customer Success Manager - SaaS GovTech

CATALIS; Jacksonville (FL); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Catalis is hiring a Customer Success Manager to own post-sale relationships and drive measurable value of Catalis solutions. You will lead adoption, retention, renewals, and account growth while advocating for customers across internal teams.

The role involves approximately 20% travel and requires the ability to build executive relationships, manage strategic plans, and coordinate cross-functional efforts to deliver outcomes for government SaaS platforms.

Formación

• 5+ years in customer success or account management (SaaS favored).
• Experience leading account reviews and renewals.
• Bachelor’s degree or equivalent experience.
• Strong data interpretation and actionable recommendations.
• Ability to manage multiple customers and projects in a fast-paced environment.
• Excellent written and verbal communication and executive relationship skills.

Responsabilidades

• Lead regular business reviews to demonstrate customer value and retention.
• Develop strategic success plans aligning objectives with measurable outcomes.
• Coordinate renewal activities and ensure contract readiness.
• Oversee billing/collections issues with internal teams.
• Manage escalations and executive sponsorship for service delivery.
• Build executive-level relationships and maintain CRM reference activity.
• Identify retention risks through product usage and surveys and remediate.
• Coordinate onboarding and training recommendations for new customers.
• Identify cross-sell opportunities within accounts.
• Partner with sales, product, implementation, and support teams to deliver coordinated outcomes.

Conocimientos

Customer success

Account management

SaaS experience

Analytical thinking

Communication

Educación

Bachelor’s degree in business/marketing/communications

Herramientas

CRM systems (e.g., Salesforce)

Descripción del empleo

Catalis is hiring a Customer Success Manager to own post-sale relationships and drive measurable value of Catalis solutions. You will lead adoption, retention, renewals, and account growth while advocating for customers across internal teams.

The role involves approximately 20% travel and requires the ability to build executive relationships, manage strategic plans, and coordinate cross-functional efforts to deliver outcomes for government SaaS platforms.