Public Sector Client Success Lead

Woods & Co; East Hartford (CT); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k)

Paid time off

Job summary

Woods & Co is seeking a Client Engagement Specialist/Associate Account Manager/Customer Success Manager to serve as the day-to-day client contact for a Connecticut government program. The role focuses on end-to-end operational and client management for a Mobile Speed Camera project, under the Account Manager, delivering proactive governance and risk-aware performance.

The position offers a base salary, comprehensive benefits, and opportunities to influence contract retention and growth within a

Qualifications

• Experience managing government contracts is essential.
• Strong data analysis and reporting skills to translate insights into recommendations.
• Exceptional communication and influencing skills with government and senior internal stakeholders.

Responsibilities

• Support the Account Manager in developing plans, timelines, budgets, and governance frameworks.
• Serve as the primary operational contact for the government client and maintain trust.
• Manage day-to-day operations ensuring contractual compliance and KPI tracking; escalate risks as needed.
• Contribute to tender responses, contract renewals, and supporting documentation.
• Prepare governance meeting materials, action tracking, and accurate records.
• Develop and maintain program reports, dashboards, and client-facing documents.
• Support executive briefings and presentations demonstrating program value.
• Maintain risk registers and coordinate timely issue resolution across teams.
• Build relationships with internal and external stakeholders to support program success.
• Apply data analysis to monitor performance and surface actionable insights.

Skills

Government contracts management

Data analysis and reporting

Stakeholder engagement

Communication and influencing

Organizational skills

Problem solving

Job description

Woods & Co is seeking a Client Engagement Specialist/Associate Account Manager/Customer Success Manager to serve as the day-to-day client contact for a Connecticut government program. The role focuses on end-to-end operational and client management for a Mobile Speed Camera project, under the Account Manager, delivering proactive governance and risk-aware performance.

The position offers a base salary, comprehensive benefits, and opportunities to influence contract retention and growth within a