Public Safety Telecommunicator (Office Automation)

U.S. Department of Defense; Joint Base Lewis-McChord (WA); On-site; USD 42,000 - 62,000; Full time

Job summary

U.S. Department of Defense in Washington state seeks a Public Safety Telecommunicator to answer 911 calls, coordinate emergency responses, and support incident command until units arrive.

The role requires handling critical information, maintaining equipment status, and operating CAD/telecommunication systems. Incumbents must pass a background check, obtain EMS and CPR certifications, and complete DoD Telecommunicator and NCIC/NIMS training.

Qualifications

• Must be a qualified typist with 40 wpm.
• Background investigation required.
• Must pass fingerprint-based criminal history check for access to CJIS.
• Must obtain and maintain a valid state driver’s license.
• Must obtain and maintain Emergency Medical Dispatch certification.
• Must complete DoD Telecommunicator I and II or equivalent and NCIC/NIMS courses.

Responsibilities

• Answer emergency 911 calls and dispatch appropriate units.
• Provide initial incident command support until responders arrive.
• Interrogate callers to determine problem and needed response.
• Determine nature of emergency and required level of response.
• Monitor alarm systems (including ICIDS) and CAD/telecommunications equipment.
• Maintain accurate status of equipment and personnel for rapid response.

Skills

Typing 40 wpm

CAD systems

Emergency dispatch

Tools

CAD system

LMR

Station alerting software

Job description

About the Position

The incumbent of this position serves as Public Safety Telecommunicator for the US Army Installation Management Command, in the Directorate of Emergency Services Police and Provost Marshall Division, Communications Branch in Joint Base Lewis-McChord, Washington.

***Note: Multiple positions may be filled from this announcement.***

Duties

• Provide emergency services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment.
• Provide initial incident command support until responding emergency units arrive on scene.
• Responsible for caller interrogation to determine the problem and the nature of the call.
• Identify nature of emergency, level of response required based on local protocols, and provide additional information to the responding units.
• Monitor computerized fire alarm systems and other alarm systems such as Joint Capabilities Integration Development System (ICIDS) alarm systems.
• Maintain an accurate status of all emergency response equipment and personnel to ensure prompt and accurate response.
• Operate Computer Aided Dispatching (CAD) system, telephones, radios, and station alerting systems.
• Provide emergency medical dispatching assistance to callers with medical emergencies.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Incumbent must, within 16 weeks from the date of employment, demonstrate reasonable proficiency at local training guidelines on the use of E911, Computer Aided Dispatch (CAD), Land Mobile Radio (LMR), and station alerting software and equipment.
• Incumbent is required to work (mission essential) regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time.
• Incumbent may be required to wear a uniform.
• Incumbent must be a qualified typist, (40 wpm).
• Incumbent must pass a pre-employment fingerprint based criminal history investigation for any location that accesses Criminal Justice Information Systems.
• The incumbent is required to obtain and maintain a valid state driver’s license.
• The incumbent is required to obtain and maintain certification in Emergency Medical Dispatch based on the program standards at the location assigned.
• The incumbent is required to obtain and maintain certification in Cardiopulmonary Resuscitation (CPR) based on the program standards at the location assigned.
• Incumbent must complete the Department of Defense Telecommunicator I and II or equivalent based on the program standards at the location assigned.
• Incumbent must complete State National Crime Information Center (NCIC) certification based on assigned location.
• Incumbent must complete the National Incident Management System (NIMS) IS 100, 300, 700, 800, and 907 courses.
• The incumbent is responsible for attaining and maintaining Continuing Dispatch Education (CDE) requirements through in-service training that is offered locally and pass in accordance with predetermined course requirements.
• Appointment to this position is subject to a one-year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315.
• This position is a Testing Designated Position (TDP) subject to applicant testing and random drug testing. Tentatively selected applicants will be required to sign DA Form 5019 requiring participation in random drug urinalysis testing.
• Position is subject to shift work where the incumbent is required to work an alternate, rotating work schedule, which requires an uncommon tour of duty (including nights, weekends and holidays).