Public Safety Telecommunicator (Office Automation)

U.S. Department of Defense; Utah; On-site; USD 42,000 - 66,000; Full time

Job summary

U.S. Department of Defense is seeking a Public Safety Telecommunicator for USAG Dugway, Dugway, UT. The role focuses on monitoring unit status, logging incidents, and coordinating emergency response using E911/CAD/LMR systems.

Candidates should be capable of handling 911 calls, updating responders en route, and maintaining NFIRS reports, while complying with certification and training requirements. The position requires shift work, potential TDY, and a background check.

Qualifications

• Experience in public safety dispatch or emergency communication.
• Ability to log, monitor, and update field unit status and responses.
• Familiarity with NFIRS reporting and CAD/LMR systems.

Responsibilities

• Monitors and logs status and availability of police, fire, and medical units to ensure appropriate response.
• Updates information en-route to medical/police/fire personnel.
• Maintains NFIRS reports and retrieves related statistics.
• Operates databases to provide accurate field information during emergencies.
• Receives and evaluates 911 calls involving fire, police, and EMS and relevant alarms.
• Transfers callers or dispatches units as required and coordinates enroute units.

Skills

Public safety dispatch

Emergency response coordination

Tools

E911 CAD System

Land Mobile Radio (LMR)

National Fire Incident Reporting System (NFIRS)

Emergency dispatch software

Job description

About the Position:

Serve as a Public Safety Telecommunicator for USAG Dugway, Dugway, UT.

Duties

• Monitors and logs status and availability of assigned and unassigned police, fire, and medical field units to assure an appropriate response is made. Updates information for medical, police and fire personnel en-route to call.
• Maintains reports and retrieve statistical information using the National Fire Incident Reporting System(s) (NFIRS).
• Operates computer based Hazardous Materials databases to provide field units with accurate information during emergencies.
• Responsible for the receipt and effective evaluation of 911 emergency calls to include installation fire, police, ambulance service, and Commercial Intrusion Detection System alarms.
• Update information for medical, police and fire personnel enroute to call.
• Transfer caller to proper agency as determined or dispatches a variety of emergency equipment to include police, fire, ambulance, Med-Evac, rescue or hazardous materials units.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Within 16 weeks from the date of employment, incumbent will be required to demonstrate reasonable proficiency at locally established training guidelines on the use of E911, CAD, Land Mobile Radio (LMR), and station alerting software and equipment.
• Position is subject to shift work where the incumbent is required to work an alternate, rotating work schedule, which requires an uncommon tour of duty (including nights, weekends and holidays).
• Incumbent is required to work (mission essential) regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time.
• Incumbent may be required to wear a uniform.
• Incumbent must pass a pre-employment; fingerprint based criminal history investigation for any location that accesses Criminal Justice Information Systems.
• The incumbent is required to obtain and maintain a valid state driver’s license.
• The incumbent is required to obtain and maintain certification in: Cardiopulmonary Resuscitation (CPR). Emergency Medical Dispatch based on the program standards at the location assigned.
• Incumbent must complete the Department of Defense Telecommunicator I and II or equivalent based on the program standards at the location assigned.
• Incumbent must complete State National Crime Information Center (NCIC) certification based on assigned location.
• Incumbent must complete the National Incident Management System (NIMS) IS 100,300, 700, 800, and 907 courses.
• Continuous current certification is a condition of employment.
• The incumbent is responsible for attaining continuing dispatch education (CDE) requirements through in-service training that is offered locally and pass in accordance with predetermined course requirements.
• This position has a Temporary Duty (TDY) or business travel requirement of 5% of the time.
• Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315. While probationary the incumbent can be terminated with limited appeal rights.