Public Safety Dispatcher (911/EMS & CAD)

U.S. Department of Defense; Joint Base Lewis-McChord (WA); On-site; USD 42,000 - 62,000; Full time

Job summary

U.S. Department of Defense in Washington state seeks a Public Safety Telecommunicator to answer 911 calls, coordinate emergency responses, and support incident command until units arrive.

The role requires handling critical information, maintaining equipment status, and operating CAD/telecommunication systems. Incumbents must pass a background check, obtain EMS and CPR certifications, and complete DoD Telecommunicator and NCIC/NIMS training.

Qualifications

• Must be a qualified typist with 40 wpm.
• Background investigation required.
• Must pass fingerprint-based criminal history check for access to CJIS.
• Must obtain and maintain a valid state driver’s license.
• Must obtain and maintain Emergency Medical Dispatch certification.
• Must complete DoD Telecommunicator I and II or equivalent and NCIC/NIMS courses.

Responsibilities

• Answer emergency 911 calls and dispatch appropriate units.
• Provide initial incident command support until responders arrive.
• Interrogate callers to determine problem and needed response.
• Determine nature of emergency and required level of response.
• Monitor alarm systems (including ICIDS) and CAD/telecommunications equipment.
• Maintain accurate status of equipment and personnel for rapid response.

Skills

Typing 40 wpm

CAD systems

Emergency dispatch

Tools

CAD system

LMR

Station alerting software

Job description

U.S. Department of Defense in Washington state seeks a Public Safety Telecommunicator to answer 911 calls, coordinate emergency responses, and support incident command until units arrive.

The role requires handling critical information, maintaining equipment status, and operating CAD/telecommunication systems. Incumbents must pass a background check, obtain EMS and CPR certifications, and complete DoD Telecommunicator and NCIC/NIMS training.