Public Safety Tech Systems Analyst

Duplin County; North Carolina; On-site; USD 52,000 - 78,000; Full time

Job summary

Duplin County is seeking a Public Safety Systems / Computer Systems Analyst to oversee operation, maintenance and oversight of all Public Safety technology systems serving the Sheriff’s Office, Detention Center, E-911, Fire/EMS and related agencies.

You’ll coordinate CAD, GIS, RMS, JMS, and 911 infrastructure, manage vendor relationships, ensure CJIS compliance, and provide end-user support across multiple agencies. This is an on-site, open-position role with on-call duties.

Qualifications

• Must possess a valid North Carolina Driver’s license.
• May be subject to pre-employment and random drug screening.
• Ability to communicate with customers, clients, and the public in face-to-face/in person settings, email or via telephone.

Responsibilities

• Perform first-line support and preventive maintenance for critical 911 infrastructure, including call-handling systems, radio consoles, networking equipment, CAD servers, databases, and applications.
• Monitor system health, performance and availability to ensure uninterrupted emergency communications and resolve degradations or failures.
• Provide on-call, after-hours support for urgent issues affecting mission-critical public safety systems.
• Coordinate software updates, patches and enhancements with vendors and dispatch personnel; validate functionality after updates.
• Support and administer ProQA and other structured dispatch systems used for call triage and emergency protocol compliance.
• Analyze errors, workflow issues and system faults; escalate to vendor when needed.
• Maintain secure configuration documentation and safeguards for sensitive systems and data.
• Manage GIS-based mapping components for CAD, mobile data terminals, and field responders; update addressing and response zones.
• Work with agencies to define database and application requirements supporting dispatch, investigative, administrative, and operational workflows.

Job description

Duplin County is seeking a Public Safety Systems / Computer Systems Analyst to oversee operation, maintenance and oversight of all Public Safety technology systems serving the Sheriff’s Office, Detention Center, E-911, Fire/EMS and related agencies.

You’ll coordinate CAD, GIS, RMS, JMS, and 911 infrastructure, manage vendor relationships, ensure CJIS compliance, and provide end-user support across multiple agencies. This is an on-site, open-position role with on-call duties.