Public Safety Systems / Computer Systems Analyst

Duplin County; North Carolina; Sur place; USD 52 000 - 78 000; Plein temps

Résumé du poste

Duplin County is seeking a Public Safety Systems / Computer Systems Analyst to oversee operation, maintenance and oversight of all Public Safety technology systems serving the Sheriff’s Office, Detention Center, E-911, Fire/EMS and related agencies.

You’ll coordinate CAD, GIS, RMS, JMS, and 911 infrastructure, manage vendor relationships, ensure CJIS compliance, and provide end-user support across multiple agencies. This is an on-site, open-position role with on-call duties.

Qualifications

• Must possess a valid North Carolina Driver’s license.
• May be subject to pre-employment and random drug screening.
• Ability to communicate with customers, clients, and the public in face-to-face/in person settings, email or via telephone.

Responsabilités

• Perform first-line support and preventive maintenance for critical 911 infrastructure, including call-handling systems, radio consoles, networking equipment, CAD servers, databases, and applications.
• Monitor system health, performance and availability to ensure uninterrupted emergency communications and resolve degradations or failures.
• Provide on-call, after-hours support for urgent issues affecting mission-critical public safety systems.
• Coordinate software updates, patches and enhancements with vendors and dispatch personnel; validate functionality after updates.
• Support and administer ProQA and other structured dispatch systems used for call triage and emergency protocol compliance.
• Analyze errors, workflow issues and system faults; escalate to vendor when needed.
• Maintain secure configuration documentation and safeguards for sensitive systems and data.
• Manage GIS-based mapping components for CAD, mobile data terminals, and field responders; update addressing and response zones.
• Work with agencies to define database and application requirements supporting dispatch, investigative, administrative, and operational workflows.

Description du poste

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Public Safety Systems / Computer Systems Analyst

Under general supervision, the Public Safety Systems/Computer Systems Analyst serves as the primary technical authority responsible for the operation, maintenance, and oversight of all Public Safety technology systems supporting the Sheriff’s Office, Detention Center, E-911 Communications, Fire/EMS, and other emergency service agencies.

Public Safety Infrastructure Management

• Perform first-line support and preventive maintenance for all critical 911 infrastructure, including call-handling systems, radio consoles, networking equipment, CAD servers, databases, and associated applications.
• Monitor system health, performance, and availability to ensure uninterrupted emergency communications, acting swiftly to resolve system degradations or failures.
• Provide on-call, after-hours support for urgent issues affecting mission-critical public safety systems.
• Troubleshoot CAD application issues, map problems, interface failures, and data inconsistencies; diagnose root causes and apply corrective action or elevate to vendor support. Manage and test CAD updates, patches, and enhancements while coordinating implementation with vendors, dispatch supervisors, and field personnel.
• Support and administer ProQA and other structured dispatch systems used for call triage and emergency protocol compliance.
• Analyze errors, workflow issues, and system faults; resolve locally where possible or elevate to the appropriate software vendor.
• Coordinate required software updates, protocol dataset changes, patches, and system maintenance tasks with vendor support teams.
• Validate system functionality following updates and ensure alignment with accreditation standards and operational requirements.
• Support AVL technology for law enforcement, EMS, and fire services; configure devices, ensure data accuracy, and maintain real-time integration with CAD and mapping platforms.
• Manage GIS-based mapping components for CAD, mobile data terminals, and field responders, including updates for addressing, boundaries, and response zones.
• Work with users to define database and application requirements that support dispatch, investigative, administrative, and operational workflows.
• Develop, test, document, and implement database configurations, reporting functions, and system interfaces between CAD, RMS, JMS, NIBRS systems, mobile devices, and 911 infrastructure.
• Analyze system integration points to ensure data integrity, accuracy, and secure information flow across Public Safety platforms.
• Assist with evaluating technology changes and their impact on dependent systems, ensuring smooth transitions during upgrades or replacements.

Vendor Management and Contractual Oversight

• Act as the primary liaison to numerous public-safety technology vendors, including CAD, radio, telephony, mapping, and cybersecurity service providers.
• Facilitate communication between agency leadership and vendors to ensure timely resolution of issues, coordinated system upgrades, and accurate project execution.
• Track product licensing, warranties, support renewals, and maintenance contracts to ensure uninterrupted system support.
• Collaborate closely with IT Security personnel to ensure that all Public Safety systems adhere to cybersecurity best practices, including system hardening, patch management, network configuration, and access controls.
• Ensure compliance with CJIS standards, Next Generation 911 regulations, and state and federal requirements for data protection and system integrity.
• Assist with security audits, vulnerability scans, and incident response activities involving Public Safety systems.
• Maintain secure configuration documentation and implement appropriate safeguards for sensitive systems and data.

Documentation, Training, and End-User Support

• Develop and maintain comprehensive documentation, including system configurations, workflows, procedures, device inventory, training materials, troubleshooting guides, disaster recovery steps, and emergency contacts.
• Provide support to end users by diagnosing technical problems, offering guidance on system use, and assisting with workflow optimization.
• Serve as a technical resource during major incidents, system outages, or operational changes.

Cross-Agency Collaboration and Operational Coordination

• Work closely with 911 Communications leadership, the Sheriff’s Office, Fire/EMS chiefs, emergency management, county IT, and other agencies to ensure systems meet evolving operational needs.
• Participate in interdepartmental planning meetings, emergency-preparedness sessions, and public safety committees to maintain alignment on technology priorities.
• Support the integration of new technologies into countywide emergency response operations and help guide agencies in adopting improved workflows and systems.

Financial and Budgeting Responsibility

Not Applicable

Marginal Functions

While these duties are important to the operation of the department, they are not primary to the core focus of the position:

• Facilitate development of strategies and measures in an effort to continuously improve processes.
• Manage customer expectations and coordinate cross-organizational needs.
• Oversee the resolution of customer concerns and facilitate the delivery of goods or services to the customer.
• Develop policies and procedures to improve requirement processes
• Prepares equipment for operation based on operating instructions; troubleshoots problems and repairs if able - notifies outside service technician on problems outside area of expertise/ability to repair; initiates menus and security for new users; advises appropriate department heads when system or programming errors occur.
• Help Oversee the computer supplies inventory system.
• Help with communications to County departments.
• Partner with senior management and department staff to plan and anticipate departmental business needs. Prepares and controls all input and output media; processes and prints a variety of computerized reports; backs up county servers on daily, weekly, and monthly basis; files license for programs, operating manuals, computer
• instructions, and other materials related to computer operations.
• Maintains knowledge of latest computer technology; assists in acquiring quotes for purchasing computers and related equipment.
• Applies operating system updates and maintains users’ files stored on IT data servers.
• Oversees work of outside maintenance providers.
• Able to work with Windows and MAC operating systems.
• Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice.
• Perform Duties as assigned.

Qualifications

Special Requirements

• Must possess a valid North Carolina Driver’s license is required.
• In accordance with the county’s drug free workplace policy, employee may be subject to pre-employment and random drug screening.
• Completes assigned work within established deadlines in accordance with directives, policies, standards, and prescribed procedures.
• Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology.
• Attends required meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules.
• Ability to follow and effectively communicate verbal and written instructions.
• Ability to communicate with customers, clients, and the public in face-to-face/one-on-one settings, email or via telephone.
• May be required to provide support and emergency operations during disasters
• Performs related duties as required.

Category Information Technology Status Open Salary Grade: 65 $25.0243-$37.5366 Hourly | $52,050.44-$78,076.18 Annually Posted July 16, 2026 11:35 AM Closing Open Until Filled