Public Safety Tech Solutions TAM

Stryker Corporation; Albuquerque (NM); On-site; Confidential; Full time

Job summary

Axon is seeking a Technical Account Manager to help public safety agencies deploy, adopt, and operate mission-critical technology. You will act as a trusted technical partner, coordinating across Product, Engineering, and Support to ensure successful deployments and optimal adoption within customer environments.

You will work onsite with agencies, collaborating with cross-functional teams to design and implement solutions, improve workflows, and drive value from Axon's ecosystem.

Qualifications

• 4+ years in technical account management or similar roles.

Responsibilities

• Serve as the primary technical point of contact for assigned agencies.
• Diagnose and resolve complex technical issues across Axon's software and integrated solutions.
• Lead technical troubleshooting efforts and coordinate root-cause analysis with Product, Engineering, Support, and Services teams.
• Manage escalations and ensure timely resolution of customer-impacting issues.
• Maintain understanding of Axon's hardware, software, cloud, and integrated technology ecosystem.
• Partner with deployment teams to design, configure, test, and implement Axon solutions.
• Support onboarding and transition to steady-state operations.
• Help customers adopt new capabilities and incorporate technology into existing workflows.
• Identify barriers to adoption and recommend best practices to improve utilization.
• Support customers through operational and technology changes during deployments.
• Develop an understanding of customer workflows and environments to improve efficiency and adoption.
• Capture feedback to inform future deployments and product improvements.
• Contribute insights to Product and Engineering teams to better understand customer needs.
• Utilize data tools to support insights and decision-making.

Skills

Technical account management

Customer-facing delivery

SaaS applications

Cloud platforms

Troubleshooting

Stakeholder communication

Cross-functional collaboration

CJIS compliance

Customer advocacy

Operational excellence

Tools

Power BI

SQL

Job description

Axon is seeking a Technical Account Manager to help public safety agencies deploy, adopt, and operate mission-critical technology. You will act as a trusted technical partner, coordinating across Product, Engineering, and Support to ensure successful deployments and optimal adoption within customer environments.

You will work onsite with agencies, collaborating with cross-functional teams to design and implement solutions, improve workflows, and drive value from Axon's ecosystem.