Onsite Public Safety Tech TAM — Deploy & Optimize

Axon; Maryland; Hybrid; USD 81,600 - 130,560; Full time

Benefits offered by this job

Competitive salary

401(k) with employer match

Paid parental leave

Fitness programs

Emotional & mental wellness support

Job summary

Axon in Maryland is seeking a Software Technical Account Manager to enhance public safety through effective deployment of technology. This position involves working closely with law enforcement agencies, serving as their primary technical point of contact, diagnosing complex issues, and ensuring successful adoption.

The ideal candidate will have 4+ years of experience in technical account management, strong organizational skills, and a commitment to customer satisfaction. A competitive salary and benefits package will be offered for this impactful role.

Qualifications

• Experience supporting SaaS applications, cloud platforms, or integrated technology environments.
• Strong ability to communicate with both technical and non-technical stakeholders.
• Ability to work independently while collaborating closely with cross-functional teams.

Responsibilities

• Serve as the primary technical contact for assigned agencies.
• Diagnose and resolve complex technical issues across Axon's software.
• Build trusted relationships with technical and operational stakeholders.

Skills

Technical account management

Customer-facing technical delivery

Troubleshooting and root-cause analysis

Cloud technologies

Organizational skills

Education

4+ years experience in technical roles

Tools

Power BI

SQL

dashboards

Job description

Axon in Maryland is seeking a Software Technical Account Manager to enhance public safety through effective deployment of technology. This position involves working closely with law enforcement agencies, serving as their primary technical point of contact, diagnosing complex issues, and ensuring successful adoption.

The ideal candidate will have 4+ years of experience in technical account management, strong organizational skills, and a commitment to customer satisfaction. A competitive salary and benefits package will be offered for this impactful role.