Mission Operator - Albuquerque Police Department

OpenKrill; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Axon seeks a Mission Operator II to act as the trusted technical advisor for public safety agencies, driving operational improvements across the customer lifecycle. You will anticipate issues, guide deployments, and partner with Product, Engineering, and Support to ensure success.

Based on on-site work at a customer location in the Greater Albuquerque Area, you will leverage Power BI and SQL to analyze adoption metrics and optimize workflows, delivering measurable outcomes and strengthened

Qualifications

• Experience as a trusted technical advisor for complex public safety environments.
• Ability to troubleshoot software, hardware, networking, cloud problems and guide deployments.
• Strong data analysis and reporting skills for customer insights.

Responsibilities

• Strategic Customer Partnership: serve as primary technical advisor for assigned public safety agencies and build trusted stakeholder relationships.
• Technical Leadership: troubleshoot complex issues and guide implementation planning and modernization.
• Deployment & Operational Excellence: lead deployments and drive customer adoption and operational improvements.
• Data & Customer Insights: analyze health metrics using dashboards and provide data-driven recommendations.

Skills

Technical leadership

Power BI

SQL

Dashboards

Data analysis

Public safety domain knowledge

Tools

Power BI

SQL

Job description

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

This isn't relationship management. It's operational leadership.

As a Mission Operator II, you serve as the trusted technical advisor for complex public safety agencies, helping customers maximize the value of Axon's technology ecosystem throughout the entire customer lifecycle. You don't wait for problems to surface—you anticipate them. You don't simply resolve issues—you create lasting operational improvements.

You combine deep software expertise with knowledge of hardware, networking, cloud technologies, AI, and public safety operations to help agencies modernize how they work. Customers rely on your judgment, technical leadership, and ability to navigate complex challenges while building confidence in both the technology and the partnership.

Mission Operators aren't measured by activity—they're measured by customer trust, operational outcomes, and technology that performs when it matters most. Mission Operators thrive in ambiguity, solve problems others can't, and earn trust through action. They combine technical expertise with operational leadership to help customers achieve outcomes that matter because when public safety agencies succeed, lives are protected.

What You'll Do

Location: On site at an Axon Customer Agency location in the Greater Albuquerque Area 5 days a week.

Strategic Customer Partnership

• Serve as the primary technical advisor for assigned public safety agencies.
• Build trusted relationships with technical, operational, and executive stakeholders.
• Conduct regular business and technology reviews focused on operational success.
• Develop long-term customer success and technology adoption strategies.
• Represent customer priorities across Axon.

Technical Leadership

• Independently troubleshoot complex software, hardware, networking, cloud, and integration issues.
• Lead technical escalations involving Product, Engineering, Support, and Professional Services.
• Guide implementation planning, architecture discussions, and technology modernization.
• Serve as the technical authority during deployments and operational challenges.

Deployment & Operational Excellence

• Lead deployments across multiple Axon products.
• Drive customer adoption and operational optimization.
• Identify workflow improvements that improve customer efficiency.
• Support AI adoption and digital transformation initiatives.

Data & Customer Insights

• Analyze customer health, adoption metrics, and operational performance.
• Utilize Power BI, SQL, dashboards, and reporting tools to identify risks and opportunities.
• Provide data-driven recommendations that improve customer outcomes.