Public Safety Systems Administrator

City of Cleveland; Cleveland (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

The City of Cleveland is seeking a System Administrator to manage and support public safety systems and IT infrastructure. You will supervise staff, train users, maintain data, and coordinate system changes with ITS and other divisions to ensure reliability and security across critical applications.

Preferred qualifications include a Bachelor's degree in computer science or related field, supervisory experience, and a valid Ohio driver's license.

Qualifications

• Performs setup, installation, and configuration of CAD, RMS and other Public Safety systems to include new software releases and upgrades.
• Troubleshoots and resolves routine to complex problems with servers, databases, applications and user hardware and software; works with the vendor to resolve issues when appropriate.
• Consults with users to identify existing systems problems or new business requirements and evaluates and recommends software/hardware solutions to meet users' needs.
• Collaborate and communicate with Division Business Owners to support all system changes, direction and planned upgrades and other matters pertaining to the applications.
• Provide occasional off-hours support for critical updates or incident response as needed.
• Maintain up-to-date documentation for systems, processes and network configurations.
• Ability to read and interpret technical documents and policies.
• Ability to analyze software issues to ensure consistent functionality.
• Ability to analyze and resolve complicated problems.
• Ability to work under pressure with changing priorities as necessary.
• Strong communication and interpersonal skills, with the ability to interact effectively with team members.

Responsibilities

• Perform setup, installation, and configuration of CAD, RMS and other Public Safety systems to include new software releases and upgrades, implements, configures, and test related Public Safety applications.
• Troubleshoots and resolves routine to complex problems with servers, databases, applications and user hardware and software; works with the vendor to resolve issues when appropriate.
• Consults with users to identify existing systems problems or new business requirements then evaluates and recommends various software and hardware solutions to meet the users' needs. Assist with researching, recommending, implementing and testing new functionality and configuration changes.
• Collaborate and communicate with Division Business Owners to support all system changes, direction and planned upgrades and other matters pertaining to the applications.
• Provide occasional off-hours support for critical updates or incident response as needed
• Maintain up to date documentation for systems, processes and network configurations
• Ability to read and interpret technical documents and policies
• Ability to analyze software issues to ensure consistent functionality
• Ability to analyze and resolve complicated problems
• Ability to work under pressure with changing priorities as necessary
• Strong communication and interpersonal skills, with the ability to interact effectively with team members

Skills

Staff supervision

User support

Documentation

System maintenance

Scripting & config

Education

Bachelor's degree in Computer Science or related field

Tools

CAD

RMS

Job description

The City of Cleveland is seeking a System Administrator to manage and support public safety systems and IT infrastructure. You will supervise staff, train users, maintain data, and coordinate system changes with ITS and other divisions to ensure reliability and security across critical applications.

Preferred qualifications include a Bachelor's degree in computer science or related field, supervisory experience, and a valid Ohio driver's license.