Airport Systems & Cloud Infrastructure Administrator

City of Cleveland; Ohio; On-site; USD 90,000 - 130,000; Full time

Job summary

City of Cleveland is seeking an Airport Systems & Cloud Infrastructure Administrator to lead the administration and engineering of the airport's Microsoft Windows environment, virtualization, and integrated IT systems. You will ensure high availability, security, and compliance for critical airport operations technologies such as AODB and baggage/IoT.

The role requires strong MS tech skills, experience with airport-specific systems, and hands-on leadership to mentor staff and drive automation

Qualifications

• Bachelor’s degree in a related field and 5+ years in information processing with systems analysis.
• Strong knowledge of AD, DNS, DHCP, and Group Policy; experience with Windows Server, virtualization, and scripting.
• Excellent written and verbal communication; TSA background checks and security standards understood.

Responsibilities

• Administer Windows servers, endpoints, and virtualization platforms to support airport ops.
• Design, implement, and maintain IT systems with AODB, CUPPS/CUTE, CCTV and baggage IoT integrations.
• Lead automation efforts, provide Tier 2/3 support, and mentor junior staff.
• Coordinate with vendors and internal teams to resolve complex infrastructure issues.
• Maintain documentation and ensure security, compliance, and performance tuning.

Skills

Active Directory

DNS

DHCP

Group Policy

Windows Server

PowerShell

Automation scripting

Team leadership

Azure Entra

SQL performance tuning

Education

Bachelor's degree in Computer Science / IT / related field

Tools

Hyper-V

VMware

Microsoft Intune

Azure Entra

Microsoft Exchange

PowerShell

Microsoft SQL Server

MySQL

AODB

CUPPS/CUTE

CCTV

Baggage IoT

Job description

Airport Systems & Cloud Infrastructure Administrator

Under general direction, is responsible for major sections of systems development, analysis and definition, systems and program specifications, and documentation of programs and systems. Designs, develops, implements and maintains application software which supports complex business applications. Participates in the design of new computer systems, modification of existing systems, feasability studies, analysis of business issues. Works with Technical Services (DBAs, Networking, Hardware Support), customers, and user groups. Defines system support needs and develops system requirements. Participates in the design and architecture of complex systems with database application and web components. Prepares training manuals related to information systems. Supervises staff analyst. Performs other job-related duties as required.

Bachelor's Degree in Computer Science, Mathematics, Physical Sciences, Engineering or closely related field from an accredited four (4) year college or university required. Five (5) years of full-time paid experience in information processing, at least three (3) of which must include systems analysis in addition to programming, required. Must have a knowledge of information processing including systems analysis and programming techniques. Certification in Novell and NT is preferred. In addition, one (1) year of supervisory experience required. (Substitution: Two (2) years of any equivalent combination of education, training and experience may be substituted for each year of college education lacking.) Must have excellent written and verbal communication skills. Valid State of Ohio Driver's License required.

Additional Requirements

• Must successfully complete a Transportation Security Administration (TSA) 10-year fingerprint-based Criminal History Records Checks and employment background check and Security Threat Assessment.
• Must be able to pass a pre-employment physical and drug test.
• Must be able to lift and carry a minimum of thirty -five (35) pounds.
• Must be proficient in the Microsoft Office Suite, particularly Excel and PowerPoint.
• Availability for on-call support occasional after-hours work for critical system maintenance.

Preferred Qualifications

• Bachelor's degree in computer science, Computer Engineering, Management Information

Microsoft Certifications

• Microsoft Certified: Windows Server (2016/ 2019 /2022).
• Microsoft Certified: Azure Administrator Associate.
• Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900).
• Microsoft Certified: Endpoint Administrator Associate.

Other Certifications

• ITIL Foundation (Service Management best practices).
• PMP (Project Management Professional) or equivalent leadership training.

Technical Skill

• Proficiency in Active Directory, DNS, DHCP, and Groupe Policy.
• Experience with virtualization technologies (Hyper-V, VMware).
• Expertise in Intune, Entra, Exchange, and PowerShell scripting.
• Knowledge of Linux and VoIP systems (plus).
• Familiarity with airport-specific systems (AODB, CUPPS/CUTE, CCTV, Access Control, Baggage/loT).
• Database Administration and Querying: Experience with Microsoft SQL Server, MySQL, or other relational databases; ability to manage backups, performance turning, write SQL queries for reporting and troubleshooting.

Leadership Skills

• Ability to mentor and support junior team members.
• Strong communication and collaboration skills with cross-functional teams.

Core Competencies

• Technology Management
• Operational Excellence
• Customer Service & Communication
• Problem Solving & Innovation

Duties & Responsibilities

The Senior Systems Administrator is responsible is for responsible for advanced administration and engineering of the airport's Microsoft Windows environment, virtualization platform, and integrated IT systems. This role ensures high availability, security, and compliance for critical airport operations technology, including AODB (Airport Operational Database), Baggage/loT systems. Reporting to the Systems Operations Manager, the Senior Systems Administrator executes operational plans, drives automation, and provides Tier 2 and Tier 3 support for infrastructure issues.

Key Responsibilities

Strategic Oversight

• Execute operational plans and standards set by the Systems Operations Manager.
• Maintain alignment with airport technology roadmap and compliance requirements.

Operational Excellence

• Administer and maintain Windows servers, endpoints, virtualization platforms, and storage systems.
• Implement automation and scripting for efficiency consistency.
• Ensure lifecycle management for hardware and software.
• Manage and maintain airport-related databases (SQL Server, MySQL) for operational systems such as AODB and reporting tools.

Security Assurance

• Monitor system performance and implement robust security measures.
• Ensure compliance with TSA and Industry security standards.
• Maintain Azure Entra ID security and compliance.

Performance Optimization

• Monitor system performance and implement improvements for scalability and cost efficiency.
• Utilize automation and scripting to streamline processes.
• Optimize database performance and ensure data integrity.

Technical Support & Troubleshooting

• Provide Tier 2 and Tier 3 support for infrastructure issues.
• Troubleshoot database connectivity, query performance, and application integration issues.
• Coordinate with vendors and internal teams for the resolution of complex problems.

Team Leadership

• Mentor junior administrators and service desk staff.
• Foster a collaborative, high-performance team culture.

Additional Responsibilities

• Maintain accurate system documentation and operational procedures.
• Support airport-specific systems (AODB, CUPPS/CUTE, CCTV, Access Control, Baggage/IoT).
• Participate in change management and project implementations.
• Perform other related duties as required.

https://www.clevelandohio.gov/city-hall/departments/human-resources/total-rewards

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.