Public Safety RMS Architect & Solutions Consultant

Mark43; New York (NY); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Equity

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Flexible time off

Job summary

Mark43 is seeking a Public Safety Consultant to join our Services team. In this customer-facing role, you will oversee RMS configuration and business process analysis across Reporting, Case Management, Evidence, and Warrants for public safety agencies.

You will train agencies, guide change management, and drive product adoption to deliver continual value. You have 2–5 years of RMS-focused experience, are hands-on in planning and delivery, and can lead cross-functional change efforts.

Qualifications

• 2–5 years of experience as a product consultant or public safety employee focused on RMS.
• Willing to be hands-on during planning and delivery.
• Experience developing, communicating, and training on workflows and best practices.
• Skilled at communicating and leading change management efforts.
• Experience with Agile and Waterfall project management methodologies.

Responsibilities

• Leverage RMS knowledge to optimize public safety agency operations.
• Operate in a consultative capacity, ensuring product features, workflows, and configurations are defined and tested.
• Oversee configuration and business process analysis across RMS work streams (Reporting, Case Management, Evidence, Warrants).
• Train agencies on best practices with the Mark43 RMS product suite and guide adoption processes.
• Establish RMS workstream best practices across Mark43 customers and oversee implementation.
• Support end-to-end testing of RMS workstreams, integrations, and hardware components.
• Collaborate with stakeholders to guide change management and deploy new features successfully.
• Gather product feedback and work with Product to set development priorities.
• Assist growth by vetting customer workflows for downstream planning.
• Coordinate with project managers for staffing, budgeting, and risk reporting.
• Update training materials with the Training team to improve onboarding.

Skills

RMS knowledge

Consultative skills

Agile

Waterfall

Change management

Training delivery

Stakeholder communication

Job description

Mark43 is seeking a Public Safety Consultant to join our Services team. In this customer-facing role, you will oversee RMS configuration and business process analysis across Reporting, Case Management, Evidence, and Warrants for public safety agencies.

You will train agencies, guide change management, and drive product adoption to deliver continual value. You have 2–5 years of RMS-focused experience, are hands-on in planning and delivery, and can lead cross-functional change efforts.