Public Safety Records Clerk

City of Sandy Springs

Sandy Springs (GA)

On-site

USD 49,000 - 66,000

Full time

13 days ago

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Benefits offered by this job

Three medical plan options with dental

10 paid holidays + 1 floating holiday

Accrued paid vacation and sick leave

City-paid life and AD&D insurance, and

Short-term and long-term disability

City-paid Employee Assistance Program

Retirement savings program with City 4

Tuition reimbursement up to $5,250 per

Identity Theft Insurance

On-site gym

Job summary

City of Sandy Springs is seeking a Records Clerk in the Police Department to ensure accurate, organized, and confidential records. You will support officers, investigators, prosecutors, partner agencies, and the public by processing reports, open records requests, and criminal history checks across multiple systems.

The role emphasizes meticulous data entry, discretion with sensitive information, and strong customer service.

Qualifications

Secondary education in Business Administration or a related field.
Three (3) years of administrative experience.
Two (2) years of customer service experience.
Must be a U.S. citizen or able to provide documentation establishing legal authorization to work in the United States.
Valid Georgia driver's license and a good driving history.
Ability to successfully pass the Georgia Crime Information Center (GCIC) certification test.
Ability to understand and follow detailed oral and written instructions.
Proficiency with Microsoft Word, Excel, Outlook, PowerPoint, and Adobe Acrobat.
Ability to maintain organized, accurate, and confidential records and files.

Responsibilities

Serve as an important administrative resource for the Sandy Springs Police Department and its personnel.
Retrieve, review, process, and maintain police reports, citations, case files, and related records.
Use local and national databases and the department’s records management system to enter, retrieve, verify, and update information.
Review officer reports and code records in accordance with National Incident-Based Reporting System (NIBRS) requirements.
Process criminal history requests using LiveScan fingerprint equipment and GCIC/NCIC systems.
Verify identities, ensure accurate data entry, and capture fingerprints.
Respond to Georgia Open Records Act requests and assist with providing records to members of the public.
Prepare invoices for open records and criminal history requests and process associated payments.
Assist with criminal background checks and the collection, review, and dissemination of information.
Work with state and local law enforcement agencies to validate records and ensure case files is complete.
Prepare and maintain accurate files, logs, records, and other documentation.
Protect confidential and sensitive information and follow applicable laws, regulations, and department procedures.
Respond to phone calls, emails, service requests, and in-person inquiries from employees, law enforcement personnel, agencies, and members of the public.
Answer questions, address concerns, and provide information in a courteous, professional manner.
Identify discrepancies or incomplete information and take appropriate action to resolve them.
Perform other related duties as assigned.