Public Safety IT Systems Lead (CAD/RMS)

Gwinnett County; Lawrenceville (GA); On-site; USD 85,000 - 110,000; Full time

Job summary

The IT Systems Supervisor at Gwinnett County leads the Public Safety IT team, overseeing daily ticket flow, system maintenance, and field support for CAD/RMS environments. You will manage workloads, time reporting, and 24/7 on-call coordination with public safety partners.

Responsibilities include ensuring security and regulatory compliance, coordinating projects, documenting integrations, and delivering reliable technology services to county agencies while guiding staff development and

Qualifications

• Experience managing public safety IT environments and supervisory responsibility.
• Ability to develop dashboards and data visualizations for performance reporting.
• Proven ability to coordinate cross-agency IT services and projects.
• Knowledge of CJIS/GCIC requirements and cybersecurity standards.

Responsibilities

• Supervises Public Safety IT staff and oversees daily team operations, priorities, and service delivery.
• Oversees the support, administration, availability, and performance of mission-critical Public Safety systems, including CAD, RMS, mobile applications, databases, and related technologies.
• Oversees service desk activities, incident response, system maintenance, and technical support to ensure timely and effective resolution of operational issues.
• Leads and coordinates small- and large-scale Public Safety technology projects, system implementations, upgrades, and related initiatives.
• Manages employee workloads, schedules, performance evaluations, training, professional development, and other supervisory responsibilities.
• Develops, maintains, and coordinates inter-agency and agency technology agreements related to system access, data sharing, support responsibilities, and technology services.
• Develops and maintains technical documentation for Public Safety system integrations, data exchanges, workflows, system dependencies, and vendor interfaces.
• Ensures Public Safety systems and technology operations comply with CJIS/GCIC requirements, County cybersecurity standards, and other applicable security and regulatory requirements.
• Coordinates with Public Safety agencies, IT leadership, vendors, and technical teams to support operations, establish priorities, address technology needs, and resolve technical issues.
• Coordinates 24/7 on-call support and response for critical Public Safety system outages, incidents, and service disruptions.

Skills

Public Safety IT experience

Leadership

Time management

Communication

SQL

Education

Bachelor's degree in related field

Tools

Power BI

SSRS/SSIS

SQL Management Studio

GCIC certification

Job description

The IT Systems Supervisor at Gwinnett County leads the Public Safety IT team, overseeing daily ticket flow, system maintenance, and field support for CAD/RMS environments. You will manage workloads, time reporting, and 24/7 on-call coordination with public safety partners.

Responsibilities include ensuring security and regulatory compliance, coordinating projects, documenting integrations, and delivering reliable technology services to county agencies while guiding staff development and