IT Systems Supervisor-IS17

Gwinnett County; Lawrenceville (GA); On-site; USD 85,000 - 110,000; Full time

Job summary

The IT Systems Supervisor at Gwinnett County leads the Public Safety IT team, overseeing daily ticket flow, system maintenance, and field support for CAD/RMS environments. You will manage workloads, time reporting, and 24/7 on-call coordination with public safety partners.

Responsibilities include ensuring security and regulatory compliance, coordinating projects, documenting integrations, and delivering reliable technology services to county agencies while guiding staff development and

Qualifications

• Experience managing public safety IT environments and supervisory responsibility.
• Ability to develop dashboards and data visualizations for performance reporting.
• Proven ability to coordinate cross-agency IT services and projects.
• Knowledge of CJIS/GCIC requirements and cybersecurity standards.

Responsibilities

• Supervises Public Safety IT staff and oversees daily team operations, priorities, and service delivery.
• Oversees the support, administration, availability, and performance of mission-critical Public Safety systems, including CAD, RMS, mobile applications, databases, and related technologies.
• Oversees service desk activities, incident response, system maintenance, and technical support to ensure timely and effective resolution of operational issues.
• Leads and coordinates small- and large-scale Public Safety technology projects, system implementations, upgrades, and related initiatives.
• Manages employee workloads, schedules, performance evaluations, training, professional development, and other supervisory responsibilities.
• Develops, maintains, and coordinates inter-agency and agency technology agreements related to system access, data sharing, support responsibilities, and technology services.
• Develops and maintains technical documentation for Public Safety system integrations, data exchanges, workflows, system dependencies, and vendor interfaces.
• Ensures Public Safety systems and technology operations comply with CJIS/GCIC requirements, County cybersecurity standards, and other applicable security and regulatory requirements.
• Coordinates with Public Safety agencies, IT leadership, vendors, and technical teams to support operations, establish priorities, address technology needs, and resolve technical issues.
• Coordinates 24/7 on-call support and response for critical Public Safety system outages, incidents, and service disruptions.

Skills

Public Safety IT experience

Leadership

Time management

Communication

SQL

Education

Bachelor's degree in related field

Tools

Power BI

SSRS/SSIS

SQL Management Studio

GCIC certification

Job description

Job Description

The IT Systems Supervisor will be responsible for managing daily tickets for support and maintenance of all public safety applications, day-to-day operations for applications, and field support. This position will also, review the team’s daily time activity reporting/workload forecasting, and support and manage critical public safety CAD/RMS environments for public safety.

Essential Duties

• Supervises Public Safety IT staff and oversees daily team operations, priorities, and service delivery.
• Oversees the support, administration, availability, and performance of mission-critical Public Safety systems, including CAD, RMS, mobile applications, databases, and related technologies.
• Oversees service desk activities, incident response, system maintenance, and technical support to ensure timely and effective resolution of operational issues.
• Leads and coordinates small- and large-scale Public Safety technology projects, system implementations, upgrades, and related initiatives.
• Manages employee workloads, schedules, performance evaluations, training, professional development, and other supervisory responsibilities.
• Develops, maintains, and coordinates inter-agency and agency technology agreements related to system access, data sharing, support responsibilities, and technology services.
• Develops and maintains technical documentation for Public Safety system integrations, data exchanges, workflows, system dependencies, and vendor interfaces.
• Ensures Public Safety systems and technology operations comply with CJIS/GCIC requirements, County cybersecurity standards, and other applicable security and regulatory requirements.
• Coordinates with Public Safety agencies, IT leadership, vendors, and technical teams to support operations, establish priorities, address technology needs, and resolve technical issues.
• Coordinates 24/7 on-call support and response for critical Public Safety system outages, incidents, and service disruptions.

Public Speaking Duties

• Presents Public Safety technology projects, system updates, outages, risks, and recommendations to department leadership, executive management, and stakeholders.
• Conducts meetings, briefings, training sessions, and technical presentations for Public Safety personnel, IT staff, vendors, and partner agencies.
• Communicates complex technical information clearly to both technical and non-technical audiences, including operational impacts, project status, and recommended solutions.

Other Job Requirements/Information

• This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background which may include motor vehicle & criminal histories, and fingerprinting.
• This job requires fingerprinting.
• This job may require on-call rotation and emergency after hours, weekends, and/or holidays.

Grade

The grade for this position is 107.

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

Minimum Qualifications

• Bachelor's degree in a related field; AND
• Seven years of progressively responsible programming and systems experience; OR
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed above.
• Skilled in reporting and data visualization, Microsoft Power Apps is a plus
• Experienced in the development and maintenance of reporting dashboards, preferably Power BI or ESRI
• Two-year minimum using SQL Management Studio. SSRS or SSIS is a plus.
• Candidates are required to obtain one or more of the following certifications: GCIC Security and Integrity certification; GCIC Inquiry level workbook certification within six months of hire.
• Requires 24/7 on-call support (Team weekly rotation)
• Must be able to work independently with customers, gather requirements and provide analytical or software solutions to a variety of management levels and organizational departments.
• Valid Driver’s License

NOTE: The class specifications listed on this site are not the official class specifications for Gwinnett County and are subject to change.

About Gwinnett County

Welcome to Gwinnett County Government

Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more

Careers with impact

Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.

Exceptional benefits

Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation.

World-class community

More than a million residents make up Gwinnett's diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

Gwinnett County is an award-winning employer!

• Atlanta’s Healthiest Employer by Atlanta Business Chronicle
• Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
• Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

Vision
Gwinnett is the preferred community where everyone thrives!

Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values
Integrity: We believe in being honest, building trust, and having strong moral principles.
Accountability: We believe in stewardship, transparency, and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging, embracing, and unifying our communities.
Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring Process

Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process,

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.