Public Safety IT Support Technician II

Washington County; Hillsboro (OR); On-site; USD 53,000 - 64,000; Full time

Job summary

Washington County Sheriff's Office in Hillsboro, Oregon, is seeking a Client Services Technician II to provide specialized customer service and technical support for sheriff's office hardware and software.

You will install, maintain, and troubleshoot workstations, printers, and applications, help users, and coordinate problem resolution; a background in computer support and strong communication are required.

Qualifications

• One year or 45 college credits in computer science or related field and two years of experience in computer hardware/software support.
• Major industry certification for desktop support practices and two years of experience in hardware/software support.
• Three years of experience in computer hardware and software support.

Responsibilities

• Provide specialized customer service related to operation and maintenance of computer hardware and software applications.
• Install, maintain, and troubleshoot workstations, printers, and software applications.
• Identify and resolve hardware and software problems; communicate effectively with users.

Skills

Customer service

Networking basics

Troubleshooting

Communication

Education

College coursework in computer science

Desktop support certification

Three years of experience in IT support

Tools

Desktop support tools

Job description

Washington County Sheriff's Office in Hillsboro, Oregon, is seeking a Client Services Technician II to provide specialized customer service and technical support for sheriff's office hardware and software.

You will install, maintain, and troubleshoot workstations, printers, and applications, help users, and coordinate problem resolution; a background in computer support and strong communication are required.