IT Helpdesk Technician II – Client Services

Washington County, Oregon

United States

On-site

USD 53,000 - 64,000

Full time

5 days ago

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Job summary

The Washington County Sheriff's Office is seeking a Client Services Technician II to support the Data, Analysis, and Technical Assistance (DATA) unit. The role involves managing routine operation and maintenance of computer hardware and software across jail and LEC facilities.

The position emphasizes strong customer service, troubleshooting, and the ability to explain technical concepts to users with varying IT experience.

Qualifications

One year or 45 college credits in computer science or a related field.
Two years of experience providing computer hardware and software support.
Or major industry certification for desktop support practices AND Two years of experience providing computer hardware and software support.
Or three years of experience providing computer hardware and software support.

Responsibilities

Provide specialized customer service related to the routine operation and maintenance of personal and networked computer hardware and software applications; installs, maintains, and troubleshoots operational issues with Sheriff's Office equipment and software.
Assist users at all levels and translate technical solutions into user-friendly language.
Identify, coordinate, and implement resolutions for computer hardware and software issues while maintaining professional relationships with staff and vendors.