Client Services Technician II

Washington County; Hillsboro (OR); On-site; USD 53,000 - 64,000; Full time

Job summary

Washington County Sheriff's Office in Hillsboro, Oregon, is seeking a Client Services Technician II to provide specialized customer service and technical support for sheriff's office hardware and software.

You will install, maintain, and troubleshoot workstations, printers, and applications, help users, and coordinate problem resolution; a background in computer support and strong communication are required.

Qualifications

• One year or 45 college credits in computer science or related field and two years of experience in computer hardware/software support.
• Major industry certification for desktop support practices and two years of experience in hardware/software support.
• Three years of experience in computer hardware and software support.

Responsibilities

• Provide specialized customer service related to operation and maintenance of computer hardware and software applications.
• Install, maintain, and troubleshoot workstations, printers, and software applications.
• Identify and resolve hardware and software problems; communicate effectively with users.

Skills

Customer service

Networking basics

Troubleshooting

Communication

Education

College coursework in computer science

Desktop support certification

Three years of experience in IT support

Tools

Desktop support tools

Job description

Job Type:

Regular

Pay Range:

$38.51 - $46.79 Hourly

Department:

Sheriff’s Office

FLSA Exemption Status:

Non-Exempt

About the Opportunity:

The Washington County Sheriff’s Office is seeking to fill a Client Services Technician II within the Law Enforcement Center (LEC) and Washington County Jail. The Client Services Technician II provides specialized customer service related to the routine operation and maintenance of personal and networked computer hardware and software applications; installs, maintains, and troubleshoots operational issues with the Sheriff’s Office individual or networked personal computer workstations, printers, and software applications_._

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of:

• Maintaining network and computer hardware and software applications, including networking essentials and peripheral equipment;
• Data processing terminology and methodology;
• Modern office procedures; and
• Practices and methodologies for providing effective customer service.

Skills to:

• Translate technical solutions into user friendly language suitable for customers with little experience with information technology; and
• Patiently assist users at all levels when troubleshooting of problems is required.

Ability to:

• Identify, coordinate, and implement the resolution of computer software and hardware operational problems;
• Establish and maintain cooperative working relationships with individuals and groups who come from diverse backgrounds and represent members of the public, coworkers, and/or vendors; and
• Communicate effectively both orally and in writing.

To review the complete classification, including the full list of knowledge, skills, and abilities (KSAs) associated with this position, use this link: Client Services Technician II

MINIMUM QUALIFICATIONS

Education and Experience:

• One (1) year or 45 credits of college-level coursework in computer science or a closely related field; AND Two (2) years of experience providing computer hardware and software support. OR
• Major industry certification for desktop support practices AND Two (2) year of experience providing computer hardware and software support. OR
• Three (3) years of experience providing computer hardware and software support.

ADDITIONAL REQUIREMENTS

• Must possess a valid driver’s license and have an acceptable driving record per Washington County policy.
• The selected candidate will be required to pass a post-offer drug screen.
• Background Check: The selected finalist(s) for this position must be able to pass a thorough background investigation conducted by the Sheriff’s Office. The background Investigation for this position typically take 6-8 weeks to complete so you will want to plan accordingly. The information that will be required when you complete the Personal History Statement includes, but is not limited to:
• Employment Information (past 10 years or back to age 17; 3 co- workers will be requested from each past employer)
• Residential Information (past 10 years or back to age 17)
• Financial Information
• References (6 without using the same people as coworker or supervisor references)
• Family Member Information
• Driving History
• Past/Present Drug Use and/or Controlled Substances
• Criminal His_tory

ABOUT THE DEPARTMENT/DIVISION:

This position resides in the Data, Analysis, and Technical Assistance (DATA) unit of the Washington County Sheriff’s Office. This position will primarily operate within the Washington County Jail, LEC, and other Sheriff’s Office locations as needed. The Washington County Sheriff’s Office (WCSO) is a full-service law enforcement agency located in Hillsboro, Oregon, serving the residents of the county’s urban and rural areas. WCSO enhances public safety by fostering professionalism, compassion, and trust within its team and the communities it serves. WCSO is the primary first responder for unincorporated residents, offering services from routine patrol and crime investigation to specialized teams. The WCSO also operates the county’s only jail and provides services to cities within the county on a contract basis.

Selection Process:

You can review our standard selection process here.

Our commitment to you: Washington County is an equal opportunity employer committed to using a merit-based system in which recruiting, selecting, and advancing employees is based on knowledge, skills, and abilities. Our organization embraces innovation, collaboration, and work-life harmony. We promote employee development and offer an award-winning benefits and wellness program as well as an opportunity to serve and support our vibrant community_._

Veterans’ Preference: If you are a Veteran and would like to be considered for Veterans’ preference for this recruitment, please review the instructions using this link: Veterans’ Preference Points.

Accommodation under the Americans with Disabilities Act: Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance please contact Human Resources 503-846-8606, or email: [e-mail] at least 48 hours before any step in the recruitment and selection process for which you feel you need accommodation.

Notice: Washington County is currently undergoing a comprehensive classification and compensation study. The purpose of this project is to create new job descriptions and create new classification and compensation systems. Outcomes of the project will include changes to classification titles, which could impact compensation structures. No one will have their pay rate lowered because of this project. For represented positions, appropriate bargaining processes will be utilized prior to implementation.