Public Safety IT Support Specialist

City of St Joseph; Ecorse (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

The City of Ecorse is seeking an Information Technology Technician to join the IT department. The role focuses on installing and maintaining end-user PCs in a Windows environment and supporting police technologies such as in-car systems, GPS, Live Scan, Axon, and Tyler New World.

Responsibilities include upgrading infrastructure, assisting with passwords, emails, office software, and devices, as well as supporting servers, firewalls, WiFi, and virtualization.

Qualifications

• Associate degree in a computer or technology related field.
• Or one year of experience with at least two of the following certifications: A+, N+, Sec+, MCSA Windows 10, MCSA Windows Server, CCNA, VCTA.
• Knowledge of basic computer, TCP/IP, and WiFi troubleshooting in a Windows environment.
• Basic understanding of router, switches, and Ethernet wiring standards.
• Knowledge of Android phones, Windows Servers, Virtualization, EDR, Hyper-Visors, and G-Suite a plus.

Responsibilities

• Install, maintain, and upgrade end user PCs in a Windows environment.
• Install, maintain, and upgrade police technologies (In car computer/camera systems and GPS, Live Scan, Axon, Tyler New World).
• Pulling cable to upgrade infrastructure.
• Assist end users with passwords, Gmail, Microsoft Office, BS&A, Team Viewer, phones, printers, etc.
• Assist with inventory records.
• Assist with servers, firewalls, WiFi, Virtual Machines.
• Knowledge of software like VMware, Microsoft Hyper-V, Kaseya, Datto, ProxMox.
• Assist with website content, camera systems, patrol car technology, etc.
• Ability to maintain good customer relations with citizens and effective working relationships with supervisors and colleagues.

Skills

VMware

Hyper-V

Kaseya

Datto

Proxmox

TCP/IP

WiFi troubleshooting

Android phones

G-Suite

Education

Associate degree in IT/tech field

1 year of certs: A+, N+, Sec+, MCSA/CCNA/VCTA

Job description

The City of Ecorse is seeking an Information Technology Technician to join the IT department. The role focuses on installing and maintaining end-user PCs in a Windows environment and supporting police technologies such as in-car systems, GPS, Live Scan, Axon, and Tyler New World.

Responsibilities include upgrading infrastructure, assisting with passwords, emails, office software, and devices, as well as supporting servers, firewalls, WiFi, and virtualization.