IT Support Specialist - On Site Full-time

Bloomfield Township; Bloomfield Township (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

A local government office is looking for an IT Support Specialist to assist with network administration, provide user support, and manage various hardware and software solutions. The ideal candidate should have an Associate's Degree in a relevant field and 1 to 3 years of experience. This full-time position will involve working in various environments including office and outdoor settings. Essential duties include troubleshooting, maintaining servers, and ensuring the security of communication networks.

Qualifications

• 1 to 3 years' experience in IT support is required.
• Valid driver's license is needed.
• Pre-employment psychological evaluation and background investigation are required.

Responsibilities

• Administer and maintain servers and backups.
• Provide user support and troubleshoot technical issues.
• Manage computer and communications software and hardware.

Skills

Use of relevant computer systems and software

Education

Associate’s Degree in Information Technology, Computer Science or related studies

Tools

Microsoft Windows Servers and Exchange

Active Directory

Microsoft Office

Job description

IT Support Specialist – On Site Full‑time

Join to apply for the IT Support Specialist – On Site Full‑time role at Bloomfield Township.

General Summary

Assists with the daily administration of a network/server and communications environment. Assists in cabling and equipment installations and repairs. Provides user and device support. Performs routine technology updates, troubleshooting and maintenance tasks.

Essential Duties & Responsibilities

• Assists in administering and maintaining servers, backups, active directories, Exchange mail, firewalls, and other hardware and software solutions as directed.
• Assists in planning, installing, administering and maintaining networks, a wide variety of security, phone, radio, emergency, and audio‑visual systems, cabling and equipment.
• Assists in implementing and maintaining network, software, and end‑user security plans.
• Performs backup and recovery procedures.
• Researches project requirements, cost estimates, and assists in procurement, installation, maintenance and upgrades for a wide variety of network, hardware and software solutions.
• Procures, configures, deploys, maintains and repairs computers, laptops, tablets, printers, wireless devices, phones, security cameras and other equipment.
• Manages computer/communications software, hardware and equipment accounts and maintains accurate inventory, billing, support and warranty documentation.
• Installs, administers and maintains building security hardware and software including security cameras, door access, alarm and intrusion detection systems.
• Programs and operates proximity card database and card printer.
• Provides technical and user support and training for computer, phone, audio‑visual and other systems and equipment across all departments.
• Maintains and repairs the wireless transfer system for uploading car videos to the server.
• Collaborates with police records to export and redact videos.
• Provides technical and operational support for election activities as needed.
• Assists in maintaining and supporting the 911 Dispatch Center and Emergency Operations Center and other 24/7/365 on‑call operations.
• Actively seeks, identifies and participates in educational and cross‑training opportunities.
• Researches, evaluates and makes recommendations on industry related trends, best practices and products.
• Performs other duties as required.

Minimum Entrance Qualifications

Education and experience

• Associate’s Degree from an accredited college or trade school with coursework in Information Technology, Computer Science or related studies.
• 1 to 3 years’ experience.
• Any equivalent combination of training, education and experience that provides the required skills, knowledge and abilities.

• Valid driver’s license.

Other Job Requirements

• Pre‑employment psychological evaluation.
• Pre‑employment background investigation.

Preferred Qualifications

None.

Knowledge Of

• Various computer software such as Microsoft Windows Servers and Exchange, Active Directory, Microsoft Office, etc.
• Networking concepts, hardware, software, security and cabling.
• Telecom service providers, hardware and systems.
• Building security systems and hardware.
• Audio‑visual equipment and systems.
• Vehicle tracking GPS systems and hardware.
• Industry related trends, best practices and products.
• Alarm notification systems and call recording systems.
• Modern office procedures, methods and computer equipment.
• Industry related safety precautions.
• Relevant Bloomfield Township policies and procedures.

Skill In

• Use of relevant computer systems and software.

Ability To

• Perform sensitive and complex tasks while under time pressure.
• Perform and complete multiple duties concurrently and in a timely manner.
• Prepare and read drawings, plans, schematic diagrams and sketches of networks and other technology systems.
• Establish and maintain effective working relationships.
• Communicate effectively verbally and in writing.
• Work a flexible schedule as necessary, including 24/7/365 on‑call duties.
• Meet schedules and deadlines of the work.
• Maintain confidentiality of information and professional boundaries.

Work Environment

• Office or similar indoor environment.
• Outdoor environment.
• Street environment (near moving traffic).
• Construction site.
• Confined space.
• Vehicle.
• Warehouse environment.
• Shop environment.

Exposures

• Individuals who are rude or irate.
• Individuals with known violent backgrounds.

• Extreme cold (below 32 degrees).
• Extreme heat (above 100 degrees).
• Communicable diseases.
• Moving mechanical parts.
• Fumes or airborne particles.
• Toxic or caustic chemicals or substances.
• Loud noises (85+ decibels).

Physical Demands

Medium work – ability to climb ladders and work in confined spaces such as attics. Ability to stand and walk for long periods of time. Exerting up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and up to 20 pounds of force constantly when moving objects.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Information Technology
• Government Administration