Public Safety IT Pro — CAD/RMS & E-911 Support

Milton; Milton (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Town of Milton is seeking an IT support specialist to assist end users, troubleshoot hardware and software, and support public safety applications. Knowledge of Windows and Microsoft Office is essential, with familiarity in CAD/RMS and related systems highly valued.

Experience in law enforcement or public safety environments is preferred. Strong communication, organization, and detail orientation are required to thrive in a fast-paced setting.

Qualifications

• Experience providing technical support to end users, troubleshooting software and hardware issues, supporting public safety applications, and assisting users with technology-related issues.
• Experience with Microsoft Windows and Microsoft Office applications.
• Familiarity with public safety technology systems such as CAD/RMS, body-worn camera systems, evidence management systems, ALPR systems, fingerprint identification systems, E-911 systems, or similar specialized technology platforms.
• Experience in a law enforcement or public safety environment is preferred.
• Strong verbal and written communication skills are required to effectively communicate technical information to users of varying technical abilities.
• Strong organizational skills are required to track, document, and resolve issues in a timely manner.
• Must be detail oriented and able to work effectively in a fast-paced and time-sensitive environment.

Skills

Technical support

Troubleshooting

Windows OS

Microsoft Office

Documentation

Public safety tech

Tools

CAD/RMS

ALPR systems

Job description

Town of Milton is seeking an IT support specialist to assist end users, troubleshoot hardware and software, and support public safety applications. Knowledge of Windows and Microsoft Office is essential, with familiarity in CAD/RMS and related systems highly valued.

Experience in law enforcement or public safety environments is preferred. Strong communication, organization, and detail orientation are required to thrive in a fast-paced setting.