Public Safety IT Specialist

Milton; Milton (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Town of Milton is seeking an IT support specialist to assist end users, troubleshoot hardware and software, and support public safety applications. Knowledge of Windows and Microsoft Office is essential, with familiarity in CAD/RMS and related systems highly valued.

Experience in law enforcement or public safety environments is preferred. Strong communication, organization, and detail orientation are required to thrive in a fast-paced setting.

Qualifications

• Experience providing technical support to end users, troubleshooting software and hardware issues, supporting public safety applications, and assisting users with technology-related issues.
• Experience with Microsoft Windows and Microsoft Office applications.
• Familiarity with public safety technology systems such as CAD/RMS, body-worn camera systems, evidence management systems, ALPR systems, fingerprint identification systems, E-911 systems, or similar specialized technology platforms.
• Experience in a law enforcement or public safety environment is preferred.
• Strong verbal and written communication skills are required to effectively communicate technical information to users of varying technical abilities.
• Strong organizational skills are required to track, document, and resolve issues in a timely manner.
• Must be detail oriented and able to work effectively in a fast-paced and time-sensitive environment.

Skills

Technical support

Troubleshooting

Windows OS

Microsoft Office

Documentation

Public safety tech

Tools

CAD/RMS

ALPR systems

Job description

Employment Opportunities

An Equal Opportunity Employer
The Town of Milton does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, gender identity, transgender status, gender transitioning, age, national origin (ancestry), disability, pregnancy/parenting status, marital status, sexual orientation, homelessness, or military status, in any of its programs, activities or operations. These include, but are not limited to, admissions, equal access to programs and activities, hiring and firing of staff, provision of and access to programs and services, as well as selection of volunteers, vendors and employers recruiting for the Town of Milton. We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, and vendors. The following has been designated to handle inquiries regarding the non-discrimination policies: Human Resources Director 617-898-4848.

Experience providing technical support to end users, troubleshooting software and hardware issues, supporting public safety applications, and assisting users with technology-related issues. Experience with Microsoft Windows and Microsoft Office applications. Experience researching technology solutions, coordinating with vendors, maintaining technical documentation, and providing user training is preferred. Familiarity with public safety technology systems such as CAD/RMS, body-worn camera systems, evidence management systems, ALPR systems, fingerprint identification systems, E-911 systems, or similar specialized technology platforms is desirable. Experience in a law enforcement or public safety environment is preferred. Strong verbal and written communication skills are required to effectively communicate technical information to users of varying technical abilities. Strong organizational skills are required to track, document, and resolve issues in a timely manner. Must be detail oriented and able to work effectively in a fast-paced and time-sensitive environment.