Public Safety IT Operations Specialist

City of New York

New York (NY)

On-site

USD 80,000 - 90,000

Full time

7 days ago

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Job summary

City of New York FDNY seeks a full-time Computer Associate (Operations) in the Bureau of Enterprise Technology to provide first-level technical support to FDNY personnel and assist senior staff. You will monitor FireCAD, EMSCAD, and other mission-critical systems, performing routine tasks and documenting incidents to ensure continuity of operations.

Responsibilities include basic troubleshooting, escalation when needed, maintaining logs, and acting as the initial point of contact for IT

Qualifications

Two years of full-time computer operations experience in a large-scale networked environment.
Or three years with a bachelor’s degree as described above.
Or four years with a high school diploma as described above.
Equivalency combining education and experience is acceptable with at least two years in (1).

Responsibilities

Provide first-level technical support to FDNY personnel and assist senior staff.
Perform routine operational tasks to support FireCAD, EMSCAD, and other systems.
Monitor hardware, software, peripherals, and applications; troubleshoot basics.
Escalate complex issues to Level 3 staff per escalation procedures.
Maintain logs and documentation of support activities and resolutions.
Assist in developing and maintaining operational templates, logs, and tracking documents.
Serve as the initial IT contact for user requests, reports, and updates.