Public Safety Information Center Specialist

City-of-Hampton,-Va; Hampton (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

The City of Hampton is seeking an Information Center Clerk to provide customer support services to law enforcement officers, citizens and agencies nationwide. This position works under close supervision according to established procedures.

Responsibilities include effective communication with internal and external customers; candidates must meet minimum qualifications, including a high school diploma, a valid driver’s license, and VCIN certification within the required timeframe.

Qualifications

• Requires High School graduation or GED equivalent.
• Requires three months customer relations experience to include direct customer contact, problem identification and resolution preferred or closely related experience.
• Police Department background investigation to include a polygraph examination and preemployment screening for controlled substances.
• Must possess a valid motor vehicle operator’s license and must have and maintain a satisfactory driving record.
• Must be able to successfully obtain a VCIN certification within a specified length of time in accordance with internal guidelines.

Responsibilities

• Provide customer support services to law enforcement officers, citizens and agencies throughout the nation.
• Work under close supervision according to set procedures.

Skills

Customer service

Communication

Problem solving

Education

High School diploma or GED

VCIN certification

Job description

The City of Hampton is seeking an Information Center Clerk to provide customer support services to law enforcement officers, citizens and agencies nationwide. This position works under close supervision according to established procedures.

Responsibilities include effective communication with internal and external customers; candidates must meet minimum qualifications, including a high school diploma, a valid driver’s license, and VCIN certification within the required timeframe.