Police Communications Dispatcher (24/7)

The Chronicle Of Higher Education, Inc.; Hampton (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Hampton University Police Department is seeking a Communications Dispatcher to provide information and communication support services in a 24-hour center. The role includes call taking, dispatching police units, and maintaining clear records under stress.

The position requires high school diploma or GED, pass a background check with polygraph, substance testing, and a Virginia driver’s license. The candidate must be able to work nights, weekends, and holidays in a fast-paced environment.

Qualifications

• Graduation from high school or GED; must pass a background investigation including polygraph.
• Must pass testing for controlled substances and hearing test.
• Must possess a valid Virginia driver’s license and have satisfactory driving record.
• Experience or ability to work in a 24-hour communications center.

Responsibilities

• Responds calmly and tactfully to callers on emergency and non-emergency lines.
• Ascertain the nature of the complaint and obtain complete information (names, addresses, emergency type).
• Enter data into the Computer Aided Dispatch System (CADS).
• Use CADS to dispatch police units and monitor status and location of units.
• Maintain logs and records and relay information to on-duty officers.

Skills

Communication

Call taking

Emergency dispatch

Stress management

Active listening

Clear reporting

Multitasking

Education

High school diploma or GED

Tools

CADS

Job description

Hampton University Police Department is seeking a Communications Dispatcher to provide information and communication support services in a 24-hour center. The role includes call taking, dispatching police units, and maintaining clear records under stress.

The position requires high school diploma or GED, pass a background check with polygraph, substance testing, and a Virginia driver’s license. The candidate must be able to work nights, weekends, and holidays in a fast-paced environment.